County of Contra Costa, California Hiring for Computer Operations Analyst at Martinez, CA Full Time

Contra Costa County is recruiting to fill regular, full time Computer Operations Analyst positions. This recruitment was requested to fill vacancies in the Department of Information Technology, however the eligible list from this recruitment may be used for future vacancies in other county departments as well.

The Department

The Department of Information Technology provides a full range of Information Technology services to the entire Contra Costa organization. Our team manages the central corporate computing complex, a countywide Wide Area Network (WAN), and numerous Local Area Networks (LANs). We provide business and technical consulting services to departments and managers throughout the organization.

The County has a reputation for being a leader in the field of technology. Our breakthrough work within client technology has been shared throughout the world by both the private and public sectors.

Our Operations staff operates the Data Center 24 hours a day, Monday through Friday. Operations staff are responsible for the hardware and operating systems software on these platforms and perform the Database Administration duties to support the databases on these systems.

We are looking for someone who is:
Detail oriented- You are focused on the details of work content and consistently demonstrate strong problem-solving skills

Customer focused- Your role will require you to be responsive and proactive when addressing customer needs

Organized & adaptable- You will need to balance multiple assignments and priorities in a fast-paced environment

Dependable- You are a team player and act collaboratively using good research and analytical skills

What you will typically be responsible for:
Communicating technical information in an understandable way to outside vendors and system users

Conducting research and analysis of information processing, operating procedures and production problems

Monitoring the successful completion of batch jobs, job streams and daily back-up procedures

A few reasons you might love this job:
You will be challenged daily in an ever-changing, fast-paced work environment

You will work in a field that is your professional and personal passion

You will work with many different teams within the Information Technology department

A few challenges you might face in this job:
You will work in a large, diverse county with varying needs

You will be expected to work independently and represent the County while servicing various customers

You will experience continuous change and help to improve processes

You will be challenged daily in an ever-changing, fast-paced work environment

You will support many different departments

Competencies required:
Professional & Technical Expertise- Applying technical subject matter to the job

Using Technology- Working with electronic hardware and software applications

Building & Maintaining Relationships- Establishing rapport and maintaining mutually productive relationships

Oral Communication- Engaging effectively in dialog

Written Communication- Communicating effectively in writing

Attention to Detail- Focusing on the details of work content, work steps, and final work products

Customer Focus- Attending to the needs and expectations of customers

Delivering Results- Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks

Business Process Analysis- Defining, assessing, and improving operational processes and workflow

Project Management- Ensuring that projects are on-time, on-budget, and achieve their objectives

Analyzing & Interpreting Data- Drawing meaning and conclusions from quantitative or qualitative data

Desirable Qualifications:
Experience in data transfer environment

Service Desk experience

Batch Automation

The eligible list from this recruitment will remain active for 6 months

Bargaining Unit: Local 21- Non-Supervisory Management

Tentative Assessment Dates:
Remote Written Exam: Week of September 13, 2021

Minimum Qualifications

License Required: Possession of a valid California motor vehicle operator’s license. Out of state valid motor vehicle operator’s license will be accepted during the application process.

Education: Possession of a high school diploma, GED equivalency, or high school proficiency certificate supplemented by twelve college semester units or fifteen college quarter units in information processing, computer operations, and/or computer science related classes or equivalent vocational training.

Experience: Two (2) years of full-time, or its equivalent, experience as a senior computer operator in an information technology environment.