County of San Mateo Hiring for 911 Calltaker and Dispatcher at San Mateo, CA Full Time

Feel a sense of pride and fulfillment every day! Are you seeking a challenging, yet rewarding and gratifying career that’s more than just a job? The County of San Mateo invites you to begin a career in which your commitment and outstanding contributions will add significant value to public safety every day.

The County of San Mateo will soon be accepting applications for entry-level 911 Communications Calltakers and 911 Communications Dispatchers.

911 Calltakers ($29.16 – $36.44/hr), perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls.

911 Dispatchers ($36.44 – $40.73/hr), in addition to call taking responsibilities also perform duties of radio dispatch for law enforcement, fire and ambulance services.

Both roles provide an excellent opportunity to develop and demonstrate leadership and multi-tasking skills.

Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they’ll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine – one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you’ll provide the excellent service and security people have come to expect from San Mateo County Dispatch.

This job announcement is for advertisement/informational purposes only. Applications are not accepted at this time. The recruitment for these positions is tentatively scheduled to open on December 1, 2021, and applications will be accepted on a continuous basis, however the recruitment may close at any time. Once applications are being accepted, applicants are encouraged to apply immediately as selections may be made at any time within the process. The final filing date will be posted five days in advance. Please read the details below for information on what documents you need to have in order to avoid delays in applying for the entry level Call taker or Dispatcher position(s).

WHAT DO I NEED TO HAVE TO SUBMIT AN APPLICATION?

Successful Call takers and Dispatchers shall demonstrate excellent verbal, reasoning, memory, and perceptual abilities. As such, at a minimum, entry level position of Call taker and Dispatcher requires completion of the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 48 for Call takers and minimum T-score of 52 for Dispatchers. All scores must be within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.

For candidates seeking a local resource for testing, please contact The South Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position. Test dates are limited so please contact The Academy as soon as possible.

South Bay Regional Public Safety Training Consortium

San Mateo, CA: 650-574-6466

San Jose, CA: 408-270-6458

Please note, you must register online at www.theacademy.ca.gov for a test session.

NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement.

Test results from other training organizations will be accepted so long as they meet the California Peace Officer Standards & Training (POST) requirements for public safety dispatching.

Interested applicants are highly encouraged to take the test (if you have not done so within a year of application) described above as soon as possible, in advance of the upcoming application period to gain a competitive edge in timely submission of your application.

For more information about the County of San Mateo Office of Public Safety Communications, please visit: 911dispatch.smcgov.org

Analyst: Mandy Singh