Job Description
Guest Services Agent Job Description
Courtyard by Marriott Anchorage Airport
Position Purpose:
Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.
Full-Time Positions
Part-Time Positions
Part-Time Benefits:
ESSENTIAL FUNCTIONS
clear speaking voice, listen to understand requests, respond with appropriate action and
provide accurate information such on outlet hours, special VIP programs, events, etc.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a
combination of the following supportive functions, with the percentage of time performing each
function to be solely determined by the supervisor based upon the particular requirements of the
company.
Operate various office machines
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
calculations without error.
high levels of patience, tact and diplomacy to defuse anger, collect accurate information and
resolve conflicts.
system.
NOTICE:
Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required.
The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition,
this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Upon employment, all associates are required to fully comply with JL Hospitality Management
rules and regulations for the safe and efficient operation of hotel facilities.
JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
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