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Cover Genius Hiring for Customer Insights Analyst Job at Sydney, Australia Full Time
The Company
Cover Genius is a global Insurtech with a vision to protect all the customers of the world’s largest online companies. Partners such as Booking.com, eBay, Skyscanner, Shipstation and AXS have integrated XCover, our insurance distribution platform that enables companies in a wide range of industries to sell or distribute any line of insurance in any country.
Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 10 countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired
Our People are not Perfect, Traditional, Complacent or Cautious
About the role
As a Customer Insights Analyst at Cover Genius you will be a key figure in helping the business make data-driven decisions. Working closely with the Customer Support Team, the VP of Customer and the Product Team, you will establish processes to capture data and monitor customers’ experience with our products, website and support teams. Key responsibilities will be to work with the support team to optimise their process, create automations and data collection systems within our CRM and generate insights to support decision-making processes.
What the ideal profile looks like;
- 3+ years of experience in data analysis and visualisation
- Advanced SQL knowledge, with a focus on reporting and analytics
- Experience in dash-boarding and data visualisation tools such as Tableau, Data Studio, and/or Looker
- Experience with CRM such as Zendesk or SalesForce
- Be curious, embrace challenges, eager to learn, having the growth mindset
- Be well organised, good time management and produce deliverables on time
- A good communicator, who is able to take complexity and communicate it in a clear, concise and logical manner
- Flexibility to manage priorities across multiple timezones
- Experience with Google Analytics and Session Replay software (Full Story)
- Python coding skills
Bonus points
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
- Flexible Work Environment – we are outcome focussed and understand that for our people to perform at their best flexibility is critical. Soon after the declaration of the COVID-19 global pandemic the entire CG team was granted an extra 15 days of Wellness Leave to take throughout 2020.
- Employee Stock Options – we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
- Work with like-minded people who are passionate about both the work we’re doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
- Social Initiatives – pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let’s chat!
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