At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Service Agent you’ll deliver this through all aspects of the front office/reception. In this role you will:
Create the warm atmosphere that makes our guests feel at home
Check guests in and out and take payments
Answer guests queries and take reservations
Be a key source of information on both the hotel and the local area
What we need from you
Previous customer service experience, preferably in front office, reception or reservations
Excellent written and verbal communication skills
Having worked with Opera or similar PMS system is beneficial for the role
Attention to detail and an ability to multi-task are key to success
What we offer
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:
paid birthday leave
daily laundered uniform
additional parental leave benefits
flexible work options
proactive health days
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.
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