CSRNinja.com Hiring for Customer Service Representative at Remote Full Time

The roles will be virtual/remote

Basic Qualifications (Required Credentials)

High School Diploma or GED

Proficiency with computers: Experience using the internet, email via Outlook, etc.

1 year of call center environment experience

2 years of Customer Service experience

Data entry experience

Listening, verbal, and written communication experience

Microsoft Office (Excel, Word, Outlook, and Teams) experience

Internet access sufficient to handle calls received via the Internet

Quiet and private remote work location

Former Transaction Processing Experience (Preferred Qualification)

Job Responsibilities:

Answer incoming phone calls, chats, and/or emails

Conduct outreach phone calls and/or emails

Provide outstanding customer service

Recognize and follow call flows with scripts

Research and review customer inquiries

Research information using multiple systems

Relay research findings and outcomes to customers

Identify and escalate appropriate issues

Cleary document call information and encounters in call logs

Recognize and alert management of risk and trends

Quickly transition from one task to another

Maintain a professional demeanor

Other duties as assigned

#INDTMP

Job Types: Contract, Temporary

Pay: $17.00 – $18.00 per hour

Benefits:

• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote