Cumbria County Council Hiring for Service Centre Team Leader – at Carlisle Full Time

Job title

Service Centre Team Leader – CS589e

Job reference

REQ00000014017

Date posted

15/07/2022

Application closing date

25/07/2022

Location

CARLISLE

Salary

£28,226 – £29,174

Package

Blank

Contractual hours

37

Basis

Full time

Job category/type

OTHER

Attachments

Blank

Job description

Service Centre Team Leader

Salary: £28,226 – £29,174

Hours: 37 hours

Work base: Service Centre, Parkhouse Building, Carlisle

Contract Details: Permanent

Do you have experience in Operational Management, Managing Teams and are used to delivering results?

Are you looking for a role that is fast paced, challenging and rewarding?

Our Service Centre team provide a variety of key service provisions such as Purchase to Pay, Payroll, Recruitment, Blue Badge Service, ICT Service Desk, Highways Hotline, Complaints, FOI’s and Registration. We deliver a high-quality service that meets the customer needs (both internal and external) whilst optimising technology and improved processes to deliver an excellent customer experience.

The successful candidate will be joining a friendly and proactive Purchase to Pay team who are passionate about delivering a high standard of customer service and associated improvements. The Purchase to Pay team has 3 key functions, Accounts payable and receivable as well as E-procurement.

The successful candidate will take an active role in both developments and need to be able to support the service areas through change as well as ensuring improvements are developed, reviewed and maintained.

The ability to develop good working relationships, customer service and attention to details is essential.

The Role

The main responsibilities of the Service Centre Team Leader are to organise and co-ordinate day to day allocation of workflow throughout the team, ensuring service priorities are met and the team are effectively targeted.

This must be achieved whilst operating in accordance with established procedures, making day to day operational decisions and dealing with complex operational issues, queries complaints and problems from a range of stakeholders and approving actions outside standard operational delivery.

As well as this, we are looking for someone who can drive the teams towards providing a high-quality service that meets the customer needs, whilst optimising technology and improved processes to deliver an excellent customer experience. This will be achieved by supervision, strong recruitment, team development, and team motivation to achieve effective and efficient performance.

As Service Centre Team leader will be required to manage approx. 10 / 15 staff, whose main responsibilities are to deliver results, within a fast-paced customer focused role.

Interview information

Closing date: 25/07/2022

Interview date: 01/08/2022 and 02/08/2022

We are able to accommodate both in person and virtual interviews. If virtual, your interview will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.

Options will be discussed with candidates once they have been invited to the interview stage of the process, and if you have any concerns or adjustments are needed, we are happy to discuss.

What we can offer you

Cumbria County Council is a modern, vibrant place to work offering a range of staff benefits, including:

• Excellent training and development offers

• Flexible working opportunities

• Opportunity to join the Local Government Pension Scheme

• Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)

• Various perks and discounts schemes, including money off your phone contract and local gyms

• Competitive rates of pay

Equality, Diversity, and Inclusion

Cumbria County Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

‘Like’ Cumbria County Council Jobs on Facebook to keep up to date with the latest job searching tips, news and opportunities.