CVS Health Hiring for Executive Communications & Culture Manager – Remote at Missouri, United States Full Time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Executive Communications & Culture Manager reports to the Executive Director, Purpose, Culture, & DEIB Communications and will drive and execute an internal communications strategy focusing on CVS Health’s vision to create a purpose-driven culture and to become the most consumer-centric health care company.

This position will play a critical role in leading our enterprise-wide consumer and colleague-centric communications strategy that helps to bring our vision to life for our 300,000+ colleagues. The successful candidate will partner closely with the Enterprise Consumer Experience and Enterprise HR Culture & Change Management teams, and colleagues across the Enterprise Communications team to ensure that our communications planning, design and execution across various initiatives align to our culture strategy and demonstrates our commitment to putting colleagues and consumers at the center of everything we do.

Through this role, you will help manage various purpose and culture communications and consumer-centric initiatives, including refining our core narrative, creating and executing on strategic communications plans and bringing best practice thinking and innovation to guide colleagues toward approaches that support our enterprise-wide strategy.

Responsibilities

• In partnership with the Executive Director, Purpose, Culture, & DEIB Communications, this role helps manage critical enterprise-wide communications to keep colleagues informed and engaged and drive our culture goals.

• Contribute to the development of the annual Culture Communications Strategy and supports cross-functional communications activities and initiatives (e.g., Helping With Heart, Employee Appreciation day, NPS goals, etc.).

• Develop and execute communication strategies to help colleagues and leaders understand how we are using the Net Promoter System, grounded in listening to the voice of the consumer and Helping With Heart, to ignite a culture of consumer-centricity.

• Manage ongoing strategy and produce engaging messaging, content and assets focused on CVS Health’s culture priorities and consumer centricity journey, including fireside chats, internal social posts, feature stories and employee spotlights on Heartbeat, milestone announcements and anniversaries and overall consumer storytelling.

• Build relationships and serve as a trusted partner across the enterprise with various teams, including other areas of Enterprise Communications, Enterprise Consumer Experience, Enterprise HR Culture & Change Management, Enterprise Brand, Legal and Human Resources as well as external stakeholders such as agency partners and consultants.

• Connects tactical communications activities to a high-level strategy to present a cohesive, engaging narrative to key audiences by understanding the unique needs of diverse internal audiences to show how the Helping With Heart Service Actions and Heart At Work Behaviors are embedded into our culture.

Required Qualifications

• 8+ years Communications experience, which includes developing and executing communication plans, coordination of internal communication channels, writing a variety of content (e.g., talking points, presentations, scripts and stories).

• 3+ years experience writing Executive Communications

• Skilled in storytelling skills and expertise in culture and engagement strategies.

• Ability to lead large-scale initiatives and highly complex projects with multiple stakeholders who have competing interests and viewpoints.

• Ability to effectively deliver in a high-pressure, fast-paced environment.

• Skilled in developing simple, creative programming for all internal channels including intranet, digital signage, newsletters, town halls and events.

• Strong verbal communications skills with the ability to listen, articulate ideas and advocate best practice solutions for content and communications.

• Strong writing skills with the ability to create various types of content including digital, long-form and talking points.

Preferred Qualifications

• Demonstrated ability to build relationships and collaborate with other professionals toward a common goal.

• Skilled in connecting tactical communications activities to a high-level strategy to present a cohesive, engaging narrative to key audiences.

• Skilled in collaborating and building relationships.

• Strong attention to detail.

Education

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, English, Business or a related field.

Pay Range

The typical pay range for this role is:

$63,300.00 – $136,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.