Job Description
CVS Health is a Fortune 5 company embarking on a journey of evolving its existing ExtraCare program into a world-class personalization and loyalty program. This is a top initiative within the company and we have a team dedicated to recruiting the best talent in the world to help propel us to this goal. The company has already invested in state-of-the-art technology and scaling of our loyalty program, now we are focused on optimizing our customer contact strategy. We are looking for the best and brightest to in our existing Analytics team and help deliver on this initiative. CVS Health is looking for a dynamic individual with experience and passion for using data and analytics to optimize business results. As a member of the Enterprise Analytics team, the Strategic Analytics – Senior Advisor will be leading analytical work streams to develop customer insights and optimize targeted Loyalty CRM campaigns (ExtraCare) and delivery AI solutions. You will have the opportunity to work on developing, validating and scaling analytics driven contact strategies through a wide range of methods, including rapid test and learn, Machine Learning applications, in depth data/statistical analysis, forecasting and working with a team of analysts and key business partners. You should have strong hands-on analytical experience and toolkit, out-of-box problem solving abilities and excellent communication skills. You will need to be able to leverage business intelligence to drive business decisions, improve efficiency & optimize campaigns/customer experiences through ExtraCare programs. Responsibilities: – Develops analytical insights, creates and implements test plans to optimize program targeting (direct mail, email, in-store, online/digital) – this includes audience selection, product and offer recommendation, multi-channel contact cadence, performance insights, test design and recommendations, execution and delivery etc. – Drive the agenda for campaign optimization testing roadmap, and manage the implementation from pre-test analysis, to test design, to execution support, to statistical measurement and post-test analysis and synthesizing the results/recommendation- Lead strategic customer analytics and insights projects, including business problem solving, guidance on methodologies, innovation, and quality controls throughout projects- Lead and contribute to projects that have advanced technical resources (engineers, application devs, data scientists) and business SMEs- Communicate technical information (statistical methods, mathematical problems, databases) to business partners who do not have a technical background and help them to make data/fact-based business decisions- Conducts hands-on analysis on customer and campaign data using analytical and statistical tools such as SQL/SAS to uncover insights and develops recommendations
Required Qualifications
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications
Education
Verifiable High School diploma or GED is required.Bachelor’s degree in scientific fields like Statistics or Computer Science Engineering required, MBA/MS preferred
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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