10:30 AM-7:00 PM EST (Monday, Tuesday- Saturday)
Call center is a 24/7 operation.
We are looking for high-performing individuals to join our team. This team will support members as their front-door to Mental Health Wellbeing. Our goal is to deliver an integrated experience across the breadth of RFL, Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs.
Responsible for supporting the provision and use of worklife, employee assistance and management consultant resources.
interacting with callers, triages call in a in a professional
and timely manner.
communicates information regarding pertinent
EAP/Worklife services and resources.
action to minimize risk.
online to identify potential providers and resources.
system to initiate the case and documents comments
and information thoroughly and professionally.
counselors and provides immediate member assistance.
effectively respond to member inquiries about and
requests for services and resources related to various
life skills such as finding childcare, finding eldercare, etc.
identify validated, appropriate member resources.
assist with securing member resources and/or services.
related to relevant materials, including provider profiles,
letters, selection of appropriate guidebooks, collating
materials for mailing, documenting fulfillment completion
in the appropriate EAP system, maintaining an inventory
of materials.
administrative support, follow-up calls, and other duties
as assigned.
adheres to enterprise policies, and EAP and Worklife
policies and procedures.
documentation of required information that meets risk
management and regulatory requirements. (*)
needs, taking full ownership of each member interaction.
contact” based on phone calls, digital and written
correspondence.
preference and individualized needs.
management intervention.
on triggers to assure urgent needs are directed
appropriately.
connections to such responses.
connects members with viable resources to address
those needs.
Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
Preferred Qualifications
Education
High School Diploma or equivalent GED
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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