Cyberark Hiring for Senior Gainsight Administrator – 1022623001_45421437308_1-5257 at Phoenix, Arizona Full Time

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6287586
Who we are:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security.
Centered on privileged access management, CyberArk provides the most
comprehensive security offering for any identity – human or machine –
across business applications, distributed workforces, hybrid cloud
workloads and throughout the DevOps lifecycle. The world’s leading
organizations trust CyberArk to help secure their most critical assets.
To learn more about CyberArk, visit our CyberArk blogs or follow us on
Twitter, LinkedIn or Facebook.

About this role:

CyberArk is looking for a Senior Gainsight Administrator to to join our
IT Go-To-market Business Applications group and achieve our next phase
of growth. As a valued member of our growing team, you will be
responsible for driving changes in our Customer Success Business
Systems. The ideal person is a driven, passionate problem solver who
will work closely with Customer Success operations and other
stakeholders to understand their needs, translate them into business
requirements, and implement solutions that drive customer retention,
growth, and satisfaction. You will also be a subject matter expert for
the technical aspects of Gainsight, providing guidance, best practices,
and innovation to optimize the system and the processes.

What you will do:

• Solution and Process Design

  • Serve as the main Gainsight Admin
  • Configure, deploy, and administer the Gainsight platform (system
    configuration, reports, dashboards, end-to-end workflows,
    systems integrations).
  • Collaborate with cross-functional teams to analyze business
    requirements that impact Gainsight, Salesforce and configure the
    system to meet those needs.
  • Integrate Gainsight with other relevant systems, (including
    Salesforce and Tableau) to ensure data synchronization and a
    unified view of the customer.
  • Design workflows and implement automated processes to support
    scalability, streamline customer success operations (onboarding,
    renewals, campaigns) and manage the correct rollout.
  • Provide Gainsight expertise related to application architecture,
    data quality, and enhancement requests.

• Upkeep and Support

  • End-to-end management systems related delivery projects;
    according to work plan assignments
  • Responsible for efficiently maintaining and enhancing Gainsight,
    Salesforce and other Customer Success business applications
    according to IT procedures.
  • Maintenance including problem (ticket) resolution within SLA and
    highest quality.
  • Monitor and ensure system performance and data integrity.
  • Maintain expertise in Gainsight (updates and enhancements,
    coordinate platform upgrades and maintenance activities) and
    other relevant software by staying up to date on new features,
    trends, and related technologies.

• Leadership and project management

  • Subject matter expert for the technical aspects of Gainsight and
    other Customer Success systems.
  • Successful delivery of activities: on time, on budget, on scope
    and on quality standards

What you need to succeed:

– – 8+ years of extensive Gainsight administration and development
experience,
– Gainsight NXT Administration Certificate (Level 3), preferred.
– 3+ years of Salesforce administration experience
– Extensive experience supporting Customer Success
– Demonstrated project management, business analysis, and
problem-solving skills.
– Ability to multi-task and work in a dynamic, fast-changing
global entrepreneurial environment
– Ability to work autonomously as well as part of a team and be
accountable for prioritizing your workload.
– Strategic thinking and prioritization.
– Excellent written and verbal communication and presentation
skills.

CyberArk is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, creed, sex, sexual orientation, gender
identity, national origin, disability, or protected Veteran status.

The salary range for this position is $90,000 – $135,000/year, plus
commissions or discretionary bonus, which will be based on the
employee’s performance. Base pay may also vary considerably depending
on job-related knowledge, skills, and experience. The compensation
package includes a wide range of medical, dental, vision, financial, and
other benefits.

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