D Malvern Hiring for Front Desk / Recruiter Job at Malvern, PA Full Time

D1 Training is in need of a high energy, enthusiastic person to join our team. The Front Desk/Recruiter position is very important as it is the first and last employee to engage with our customers & members every time they visit. This role is designed to provide a welcoming introduction to each person who walks into our D1 facility. As a Front Desk/Recruiter associate you will answer customer service related questions, keep track of who is coming in and out of the facility, and assist with the operations of the business.
This position involves taking incoming calls, making outgoing calls, booking free trial workouts and consultations, and selling all D1 products and services.

As a Recuiter, you MUST BE COMFORTABLE IN A FAST-PACED SALES ENVIRONMENT. Recruiters are responsible for handling customer inquiries promptly and effectively. Must be a self-motivated, team oriented person with a passion for sports/fitness.

You must be willing to greet people by name every day and must show your excitement to see our members. We want each person who walks into the D1 facility to not see us as a “gym” but instead as a fun family full of people who are excited to be there.

This role is vital to the success of our company and is a stepping stone into other positions within our organization.

DEPARTMENT: Corporate

JOB TITLE: Front Desk/Recruiter

EXEMPT/NON-EXEMPT: Non-Exempt

SALARY:

Base

• Hourly rate: $10-15/hour, or base 40-hr. weekly salary (Includes attending required meetings & promotional events)

Variable

• D1 Program Sales & Pack Sales Commission Structure: Flat $15 for every program sold, 5% on all workout pack sales
• D1 on 1 Commission: $75 on twelve (12) pack, $150 on twenty-four (24) pack
• Show rate: 60% of scheduled appointments on first time visits which show ($200 monthly bonus) – required metric

FRONT DESK/RECRUITER JOB PURPOSE & GOAL:

The purpose of the Front Desk employee is six-fold: 1) provide the best welcoming introduction to each person which walks into our D1 facility, 2) answer customer service-related questions, 3) keep track of whom is arriving/leaving our facility, 4) confirm appointments for existing clients and appointments for existing visitors, 5) assist with the operations of the business, and 6) nurture leads and set free workout appointments and/or consultations when not in a sales appointment. The goals of the Front Desk role are to: 1) deliver the best front line customer experience at D1, 2) demonstrate high energy & passion to serve our athletes, 3) be able to multi-task & manage your schedule to accomplish daily objectives, and 4) be selfless and willing to set appointments for the General Manager for the greater good of D1 Malvern.

ORGANIZATIONAL RELATIONSHIP:

Reports to the General Manager.

FRONT DESK/RECRUITER JOB FUNCTIONS & RESPONSIBILITIES:

1. Front Desk role, being very important as it is the first and last employee to engage with our prospects & members every time the visit, supports the General Manager in creating a D1 environment which motivates and inspires all to be their best and achieve their goals (https://youtu.be/faCERZHW8iE).

2. Show rate: 60% of scheduled appointments on first time visits which show ($200 monthly bonus) – required metric.

3. Ensure attendance is 100% accurate in all scheduled workouts and appointments.

4. Confirm all appointments for existing clients.

5. Collect accurate contact information when communicating with any prospect.

6. Never give out pricing over the phone.

7. Answer the phone 100% of the time with the correct greeting.

8. Manage general maintenance of information in Mindbody (updating payment methods, ensuring member information is accurate & up to date, etc.).

9. Complete all daily checklist items to include but not limited to: keeping the facility organized, restrooms clean & stocked, food/drinks/products stocked, walking the turf/weight room area to verify it is tidy (no trash, Coach materials, personal belongings; vacuum weight room area).

10. Assist the General Manager with all prospects to close sales.

11. Must have and perform all four (4) core values (listed below).

12. Enjoys fitness, understands the Mission and Philosophy of D1.

FRONT DESK/RECRUITER JOB SPECIFICATIONS / REQUIRED EXPERIENCE:

1. Core Values – 1) be a team player, 2) have passion for your work, 3) find a way, make a smart play, 4) have D1 character.

2. Show up on-time each day you are expected to be at work and have the ability to efficiently manage your job description and roles during a workday.

3. Have consistent high energy, great work ethic, and must show excitement to see our prospects and athletes.

4. Possess strong interpersonal skills to include communicating effectively with staff, community, and athletes.

5. Ability to connect with athletes and hold authentic conversations while keeping it professional.

6. Must be clear and concise in conversations with the ability to tell someone you can no longer talk because you have other work to complete.

7. Ability to multi-task and manage your schedule to accomplish all your daily housekeeping, front desk, and sales responsibilities.

8. Operations – Assist the General Manager and Coaches help athletes meet their goals, assist in problem solving, etc., know & understand key metrics, marketing, systems.

9. High degree of self-discipline (preparation, tasks/routine oriented, attitude, staying on course, etc.), and motivation.

10. Professional demeanor (respectful, courteous, has desire to learn, constantly self-improving).

11. Fitness – Passion for and understanding of fitness.

12. Required to be fit-for-duty which includes not being under the influence of drugs and/or alcohol. This includes any drugs that might impact an employee’s ability to safely perform their job.

WHAT CAN FRONT DESK/RECRUITER EXPECT FROM GENERAL MANAGER & OWNERSHIP:

1. Provide full support on decision making.

2. Supply resources to be successful.

3. Provide training when needed.

4. Inspire and motivate.

5. Weekly meetings for communication for shared results.

6. Open and honest dialogue.

An employee’s acknowledgement of receipt of this job description is not intended to establish a contract and the Company reserves the right to add, remove and/or modify the job duties and requirements of the position with or without notice and in its sole discretion.

_________________________________________________________________________ ________________________

Signature Date

Job Type: Part-time

Pay: $10.00 – $15.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Malvern, PA 19355: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Health coaching: 1 year (Preferred)
• Personal training: 1 year (Preferred)
• Group fitness: 1 year (Preferred)

License/Certification:

• AED Certification (Required)
• CPR Certification (Required)

Work Location: One location