Datacom Looking for Operations Enablement Manager at Wellington, Wellington Region, New Zealand Full Time

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

About Datacom

We have over 6,500 people across our global offices, and generate an annual revenue of over $1.48 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About The Role

The Data Centres Operations Enablement Manager is responsible for the day-to-day operational enablement activities of all Data Centres in New Zealand and all nominated Australian Data Centres. This role must maintain a strong customer focus and demand the highest standard in customer deliverables through their team to enable a structured and coordinated delivery of projects and tasks at each of our Data Centres.

About You

Knowledge

• Knowledge of project management fundamentals.
• Strong understanding of the data centre core business.
• Deep and broad understanding of the business and technology strategies in which the organisation operates.
• Strategic background, with an ability to grasp the big picture.

Experience

• Experience in Major Incident Management.
• Extensive knowledge and experience in the customer services field.
• Strong health and safety focus to enable a positive safety culture.

Skills

• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Prevents erroneous decisions to avoid critical delay(s) in schedules and/or unit operations that may jeopardise overall business activities.
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company.
• Ability to chair meetings and provide leadership in stressful situations caused by tight delivery timeframes.
• Ability to transform customer requirements into a technical solution and work according to deadlines.

Role And Responsibilities

• Managing the day-to-day work of the Operations Enablement team, including but not limited to:

Project planning and implementation.

Operational work scheduling

Procurement

Capacity management.

• Responding to customer requests, including installations, decommissions, cabling requests, quotes, management of incoming emails, and logging of changes and requests.
• Supporting projects delivered via the Operations Enablement team, determining staffing requirements, engaging appropriate resources, securing appropriate support, and facilitating cross geographic resource alignment.
• Developing and administering schedules and performance requirements, which may include budget responsibilities.
• Collaborating with senior leaders to develop and implement Operations Enablement strategy, in line with broader Datacom Data Centre strategy.
• Supporting and assisting with related organisational changes and activities that are required as an outcome of business improvement activities and ensure ongoing effectiveness of the organisation’s change management function.
• Monitoring, measuring and reporting on departmental operational issues, opportunities, development plans and achievements within agreed formats and timelines.
• Continuously seeking opportunities to simplify, streamline or automate processes to the benefit of customers and data centre teams.
• Ensuring that Datacom’s obligations under the terms of the customers’ contract are met.
• Managing and monitoring budgets by tracking and approving expenditures, controlling costs, validating vendor expenses, anticipating and correcting forecasting errors.
• Liaising between customers, data centre product development, sales and operations 24/7 to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client.
• Managing relationships between project delivery resources, including contractors, data centre operations 24/7, data centre facilities and supplier groups.
• Managing risk and impact of customer change requests, identifying service implications.
• Directing and controlling the service delivery and compliance activities of own area of business unit.
• Adhering to security policies and procedures including incident reporting and attending information security management training as required.
• Implementing a principle driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.

Why you want to join us

At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia and ASIA. Our brand and reputation depend on ‘proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference, apply now!