2000 16th Street,Denver,Colorado,80202,United States of AmericaAt DaVita, we find that our best leaders are those who create an inspiringvision for the future and empowers their team to achieve success. They havealways enjoyed tackling difficult problems and believe that the best way tosolve them is through collaborative, team efforts. They take ownership ofresults and instill accountability in those they lead. They are driven,strong communicators, relationship builders, and find real fulfillment inchallenging work.The DaVita Insurance Management Team (IMT) is looking for a Manager tolead an operational team of insurance educators. IMT strives to empowerpatients with knowledge and tools to make well-informed insurance decisions.As a Manager, you will lead a successful and dynamic team to educate ourpatients about their Medicare options as well as assist them with theirinsurance needs. You will support teammates and leaders in responding topolicy and other strategic Village initiatives.This position provides greatvisibility across multiple functions and leadership roles within DaVita.We are looking for a candidate with Healthcare and insurance experience whohas a passion for exceptional Service Excellence, ongoing ContinuousImprovement, and developing teammates through providing top-notch coachingand training. The ideal candidate for this position will be passionate aboutpatient care, and will have proven ability to lead a remote team, navigatespecial projects, and guide teammates to ongoing success.ESSENTIAL DUTIES AND RESPONSIBILITIES:The following duties and responsibilities generally reflect the expectationsof this position but are not intended to be all inclusive.Empower your team to exceed their goals related to patient insuranceeducation, quality assurance, and patient satisfaction with treatments inDaVita facilitiesSeek to continue to improve education model and remote business processesProactively seek to understand local market, policy, and healthcareindustry dynamics that could impact your teamOwn operational and strategic initiatives from inception to completion so asto drive successful, quality educationLive and breathe key metrics to identify trends or areas of focus and providereporting to senior leaders in the CompanyForge a partnership with various internal partners and collaborate to drivecontinuous improvementRecruit, hire, and develop new teammates and leadersLead and foster a fun and positive environment that engages, develops, andrewards performanceCreate teammate recognition and belonging-oriented programsLead team homeroom meetings and conduct individual check-ins with teammatesSome travel may be required, including to attend various leadership meetings- up to 30%ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES:Commitment to live DaVita’s values of Service Excellence, Integrity,Team, Continuous Improvement, Accountability, Fulfillment, and FunCollaborative mindset with strong relationship-building skillsAdvanced communication skillsKeen ability to think critically and solve problems in complex and sensitivesituationsHighly motivated and results-oriented with experience managing multipleprojects, deadlines, and prioritiesPrior experience creating content for and presenting to senior leadershippreferredDemonstrated ability to create, refine, and manage business processesStrong desire to lead, coach, and superviseAbility to manage multiple projects, deadlines, and priorities in afast-paced, ever-changing and evolving work environmentAmbitious and proactiveBachelor’s degree or higher strongly preferredMinimum of two (2) years’ supervisory experience strongly preferredIntermediate computer proficiency and skill in MS Office suite includingWord, Excel, PowerPoint, and Outlook requiredMinimum of two (2) years’ project management experience strongly preferredMinimum of five (5) years’ experience in healthcare providerrelations, insurance, or customer service preferred, but we haveflexibility to trainHere is what you
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