Day & Ross Hiring For International Logistics Coordinator at Florenceville-Bristol, NB Full Time

At Day & Ross, you’ll go far.

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has become one of the largest transportation companies in Canada. With more than 8,000 employees, drivers, and owner operators, we’re a major player in cross-border and LTL/TL transportation, offering a diverse portfolio of transport and logistics solutions across North America.

For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role

International Logistics Coordinator

Full-Time

Florenceville-Bristol, NB

The International Logistics Coordinator is responsible to ensure a positive customer experience in the international movement of orders through carrier partners including ocean liners, air carriers, and/or dray carriers focusing on claims-free, on-time service, the protection and growth of revenue and margin while meeting and striving to exceed service expectations.

How You’ll Help

• Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise
• Understand the wide array of capabilities and schedule of designated carriers and make appropriate matches to customer requirements
• Coordinate carrier bookings, follow throughout the duration of the order, and communicate with the customer, as required
• Mitigate additional charges and assist with maintaining the accuracy of carrier information
• Escalate issues according to established procedures in a timely, accurate and appropriate manner
• Work with analysts, managers, and customers in order to quickly ad efficiently resolve issues
• Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Other related duties as may be required

Your Skills and Experience

• Post-secondary education, preferably in business or international logistics
• A suitable combination of post-secondary education and experience may be considered
• Previous experience in international, ocean and/or air logistics an asset
• A suitable combination of post-secondary education and experience may be considered
• Exceptional customer service and relationship management skills
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations
• Ability to work flexible hours to meet customer needs both locally and internationally

To apply, visit the Careers page on our website at dayross.com.

Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• FLORENCEVILLE-BRISTOL, NB: reliably commute or plan to relocate before starting work (required)

Experience:

• logistics: 1 year (preferred)

Work Location: Hybrid remote in FLORENCEVILLE-BRISTOL, NB