DBS Bank Hiring For AVP, Marketing Strategy & Planning and Business Operations Specialist, Consumer Banking Group at Central Singapore Full Time

Business Function  

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.  

Smoothly run team operations across different verticals (marketing, data and analytics, marketing technologies, product, sales) to drive marketing excellence (bringing DBS capabilities to clients effectively), resulting in increased business growth, tighter expense management and improved customer experience across the region, and with key markets.

Responsibilities

Strategy & Planning

• Assist the Strategic and Business Operations Lead to manage and improve marketing activities and operations across consumer banking marketing in six countries and region, identify key priorities and streamlining our selection of work, thereby increasing team’s productivity, quality and overall business impact.
• Support high marketing performance through development, implementation and tracking of appropriate KPIs and measurements for senior management, across different functions in the team.

Management Reporting & Communication

• Create regular reports for management reviews to build awareness of business impact driven by the team.
• Run regular governances for various functions to establish operating rhythms and unified model of working across countries and resolve challenges in a timely manner.
• Drive process improvement and develop recommendations and provide insights for management.
• Ensure alignment of reporting and connectivity across country and regional marketing.

Finance

• Manage and track department budget and expenses.
• Manage annual planning and budget process and develop necessary reports around it.

Customer and team experience

• Work alongside team leads to implement feedback for team’s satisfaction based on internal My Voice scores and follow through with the required actions
• Organise and lead regional “Learn and Share” sessions, annual conference, monthly newsletters, introducing concepts that change behaviour of participants and are thought provoking. Participants should feel part of a larger DBS community.

What you get when you join us

• It’s a great work environment – You will collaborate with a group of driven, quick witted, diverse and extremely dedicated colleagues who are passionate about driving impact. The team is highly collaborative and supportive, and this is a regional role, giving you exposure to 6 markets across APAC.
• You will be at the forefront of creating the marketing transformation with new business-focused, data-driven marketing. We will define the new way of working together.
• You are empowered to create your own balance and be proactive. There is always something new to learn, new challenges to overcome, and new technology to embrace everyday.

Requirements

• Ideally 8-10 years of work experience in related position.
• A self-starter and collaborator that flourishes in a fast-paced, results-driven and diverse environment
• Growth mindset with critical and data driven thinking and influencing skills.
• Collaborative, problem solver and resourceful.
• Able to think strategically but also execute end-to-end.
• Excellent attention to detail and positive attitude.
• Strong interpersonal skills with excellent verbal communication, presenting and writing skills will be important.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.