DEFEND Looking for Head of Professional Services at Albany, Auckland, New Zealand Full Time

• Strategic Leadership: Lead a passionate team, shaping the future of cybersecurity services and contributing directly to DEFEND’s mission
• Cutting-Edge Cybersecurity: Drive transformative programs, safeguarding our customers and reinforce your standing as a thought leader in the industry
• Impactful Strategy: Shape the future of Professional Services, driving growth, identifying opportunities, and leading change initiatives for enhanced efficiency and profitability.
• Location: Open, you can base yourself anywhere in New Zealand

About the opportunity:

At DEFEND, our mission is to improve everyday life by creating a cyber resilient world. We are experiencing unprecedented growth and success through our unwavering commitment to invest in our people and processes, allowing us to deliver outstanding security outcomes for our customers.

To support our expansion, we are introducing several key leadership roles, with a pivotal position being our Head of Professional Services. Reporting directly to the Chief Operating Officer, this role offers an opportunity to lead our professional services business, overseeing a team of seventy dedicated staff members across engineering, architecture, consulting, and transformation services.

The key to your success in this role lies in your ability to drive business growth through effective leadership, blending both business and technical acumen. As a thought leader, you’ll confidently deliver high-quality, industry-leading cybersecurity services. With a wealth of experience in cybersecurity, you’ll have a proven track record of overseeing extensive cybersecurity transformation programmes.

Key areas of accountability include:

• Craft a strategic vision for Professional Services aligned with our organisational strategy,
• Develop and execute a business plan to achieve department goals,
• Manage the budget and financial performance of Professional Services,
• Oversee all technical delivery of Professional Services to customers,
• Proactively identify growth opportunities in new markets and enhance presence in existing ones,
• Lead and execute change initiatives to improve efficiency, profitability, and service quality
• Involvement in significant and complex delivery outcomes to customers

To excel in this role, you will need:

• 10+ years of cybersecurity experience, with a proven track record in leadership roles
• Expertise in managing Professional Services teams
• Demonstrated success in developing and executing strategic plans aligned with organisational objectives
• Experience in budget management, resource optimisation, and identifying opportunities for growth
• A passion for achieving customer and employee success in product and service delivery
• Proven team-building experience, fostering a collaborative and high-performance culture
• Involvement in significant and complex delivery outcomes for customers

If you are ready to play a pivotal role in our growth journey and contribute to a cyber-resilient world, we invite you to apply for the position of Head of Professional Services at DEFEND.

Benefits

About DEFEND:

We’re a business-centric cybersecurity organisation founded by a team of passionate cybersecurity experts whose mission is to – BUILD A CYBER RESILIENT WORLD. Over the last five years, we’ve experienced phenomenal growth, working with a wide variety of customers in New Zealand and across 66 countries and winning several industry awards, including Microsoft’s 2022 New Zealand Partner of the year!

Each customer we work with is different. Our dedicated approach is to help organisations progress on their cyber resilience journey by delivering outstanding industry services with the highest level of professionalism and care.

We hold ourselves accountable by our core values. Our People First culture sets us apart, and we believe working with DEFEND will be a time in your life you will look back on and truly believe you made a real difference.

What’s great about working for DEFEND?

By joining our innovative and creative team you will have the opportunity to contribute a variety of cybersecurity outcomes, from culture & awareness of cyber resilience, through to offensive & defensive security, developing yourself in technology and digital delivery across multiple sectors.

Work life balance:

• With a national focus throughout New Zealand, our team is made up of skilled individuals at different stages in their careers, therefore we can offer flexibility in base location, as well as embracing remote working
• Flexible working arrangements are available to suit your lifestyle

Career / Professional Development:

We will build on your learning to solve our customers most complex business challenges in the digital age, whilst developing commercial and business skills, along with:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Mentors: You’ll be joining a team of truly passionate and highly skilled individuals who are at the top of their game and who enjoy imparting their knowledge and experience to others
• Opportunity: Progress into other exciting roles across DEFEND

Diversity & Inclusion:

We’re committed to a diverse and inclusive workplace. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation, or disability. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints.