degrees Mobile Limited Hiring for Customer Care Specialists – Virtual Job at Auckland , New Zealand Full Time

Want to be a part of our kiwi call centre – from anywhere in New Zealand?!

Virtual Customer Care Specialist

We are on the hunt, 2degrees Customer Care are taking it national! Want to be a part of the iconic kiwi brand – fighting for fair? Well come join the revolution. Your office is your home Patrick from Timaru, Marie from Tauranga, want to come join us???

You can choose to work in the comfort of your own home or flexible working based in our offices in Auckland or Christchurch. We have rosters shifts available from Monday to Sunday between the hours of 8am-10pm, working either 5x 8 hour shifts or 4x 10 hour shifts.

We have 4 scheduled intakes starting on the 8th and 22nd November 2021 and the 10th and 24th of January 2022.

Here’s what you’ll do in this job:

• Help prepay, pay monthly, broadband and business customers do more with 2degrees.
• Receive excellent training so you’re fully confident you know how best to help your customers
• Ensure your customers are on the right plan, to suit their needs.
• Flex your sales muscles, by making the most of every opportunity for our customers to learn about our exciting products.
• Bounce your way around our customer management systems with your eyes shut.
• Find great solutions for any challenge a customer throws your way.
• Help us retain customers through understanding, building rapport and needs analysis.

……The benefits are as long as your arm….

• Of course, a birthday day off is a given
• Mobile phone plan is a given
• Discounted broadband
• Lots of training and coaching opportunities
• Partnership discounts
• Parental leave benefits
• Wellness support and programmes
• Buy extra annual leave, did someone say holiday?!
• Uncapped commission
• Employee voice programmes
• Flexible working – work from wherever you want, whenever you want…whaaaat!

We’ve also got the important stuff covered, such as life and medical insurance, flu vaccinations, and an Employee Assistance Programme. Our wellness progamme offers awesome tools to build your resilience and we have a great 6 week training programme to make sure you know your stuff!

And here’s what we’d like from you:

Energy, keenness to learn, and a passion for helping colleagues and customers. You’ll be able to effortlessly match our solutions with customer needs or opportunities. You’re all about delivering a happy-ever-after for everyone.

Face-to-face or phone-based customer service experience is important, and you’ll thrive in a KPI-driven workplace. You’ll also get a buzz out of being in a fast-paced environment, where change is an everyday thing. Maximising opportunities in terms of cross sell and up sell will come naturally to you and you will use these talents to rapidly grow rapport with customers and offer targeted solutions that are a win for everyone.

Still smiling? Great! Find out everything you need to know about the role and application process at 2degreescarecareers.co.nz or apply now!

• Please note during the selection process we will use various methods to further assess your suitability for the role. These may include digital interviews, online ability assessments, virtual assessment centres and pre-employment checking.