Delaware North Hiring for Director of Operations, The Gideon Putnam at Saratoga Springs, New York Full Time

The Opportunity

Delaware North Parks and Resorts is hiring a Director of Operations to join our team at The Gideon Putnam in Saratoga Springs, New York. Working at our exciting location will ensure you never have a dull day on the job. As an Operations Manager, you will be responsible for directing and coordinating all aspects of the front desk and retail, housekeeping and maintenance operations.

Pay

Minimum – Anticipated Maximum Base Salary: $68300 – $92200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

Benefits

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance

• 401(k) with up to 4% company match

• Annual performance bonus based on level, as well as individual, company, and location performance

• Paid vacation days and holidays

• Paid parental bonding leave

• Tuition and/or professional certification reimbursement

• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Assist General Manager in establishing and implementing objectives, plans and policies, and financial goals for front desk, housekeeping, and maintenance operations.

• Oversee front office staff of eight.

• Schedule, directly supervise and train front desk, housekeeping, and maintenance team members, ensuring company policies and procedures are followed for excellent customer service and guest experience.

• Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, employment, and EEO.

• Research and develop new policies, procedures, and control policies that elevate service standards.

• Handle guest relations and monitor adherence to quality assurance standards.

• Travel to other DNC properties as needed from November – March.

• Drive company vehicle as needed.

Qualifications

• High school diploma or GED required.

• Minimum two (2) – five (5) years’ supervisory experience in hotel operations required.

• Must have excellent decision making and problem solving skills.

• Inventory management, front desk, housekeeping, or reservation experience is beneficial.

• Prior experience with MICROS and OPERA is preferred.

• Ability to lead, problem solve and operate in a fast-paced environment.

• Strong written and verbal communication.

• Must have a valid driver’s license.

• Must have the ability to work evenings, weekends , and some holidays.

Physical Requirements

• Frequent standing, sitting bending, lifting, walking, occasionally climbing step ladders, pushing carts, and sitting at computer

Shift Details

Weekends

Holidays

Overnight

10 hour shift

Evening shift

Who We Are

Delaware North is the food and beverage, retail, and lodging partner at The Gideon Putnam, dating back to 2008. Set in Saratoga Spa State Park, The Gideon Putnam is a 7-minute walk from Saratoga Performing Arts Center and 7 miles from the boutique shops and restaurants of downtown Saratoga.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.