The Opportunity
Delaware North Parks and Resorts is searching for a Reservation Agent to join our Buffalo Reservation Center team in Amherst, New York. Our Reservation Agents handle a high volume of inbound calls from customers who wish to make reservations at hotels and resorts around the country. A qualified candidate will meet our companies’ vision by delighting guests to create world-class experiences.
Responsibilities
Answer inbound customer calls and provide good customer service.
Identify customers’ needs and wants and use available resources to answer customer questions.
Create reservations for customers and recognize opportunities to offer packages and additional services.
Work with other departments to schedule special programs and events when required.
Collaborate with managers to assist customers and reach sales goals
Qualifications
Previous experience in a call center preferred.
Experience working in customer service or the hospitality industry is perferred.
Strong ability to multi-task.
Adaptable to different personality types.
Comfortable using computers with strong typing skills.
Able to utilize call center software and tools appropriately.
Maintain a positive, and professional attitude toward customers at all times.
Physical Requirements
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time....
Apply For This JobUp to $125 Weekly Attendance Bonus Shift: Twilight (5:00 PM – 10:00 PM) Night (10:30 PM – 4:00 AM) UPS...
Apply For This JobMust have experience with Excel and MS Word Type 35wpm and 6000k Alpha numeric Create spreadsheets to track important customer...
Apply For This JobOverview The position The Manager will be responsible for building APFM Healthcare partnership relationships with key stakeholders at our partnered...
Apply For This JobOil and Gas Inspector Print (http://agency.governmentjobs.com/pabureau/job_bulletin.cfm?jobID=3494064&sharedWindow=0) Apply Oil and Gas Inspector Salary $52,851.00 – $80,372.00 Annually Location Allegheny County, PA...
Apply For This JobPenn State Health – Milton S. Hershey Medical Center Location : US:PA:Palmyra Work Type : Full Time FTE : 1.00...
Apply For This Job