Dell Technologies Hiring for Planview Support Specialist (USA Remote) at Round Rock, TX Full Time

R165886 Planview Support Specialist (USA Remote)

Our Technical Program Management professionals lead global, cross-functional product design teams to develop and introduce game-changing new products and solutions. It’s about making sure we offer customers the right features, experience, quality, schedule, cost, continuity of supply, service capability and financials. And when products and services solutions are in development, it’s about driving everything from definition through to planning, development and launch across global development centers and multiple lines of business. The team is also crucial to getting shipping right. All in all, it is a fascinating and incredibly varied area.

Join us as a Planview Support Specialist in our global Services organization of Dell Technologies working Remote-USA to do the best work of your career and make a profound social impact.

Join our small team of Planview subject matter experts supporting the Planview platform across all of our teams in the Services organization at Dell Technologies! This is an opportunity to learn about all our teams and functions within Services, and have an impact on every part of the business.

As a Planview Support Specialist you will be responsible for providing support to our Planview Enterprise One and LeanKit tools. You will aid in requirements gathering, provide support with our administrative functions, and support our end users with hyper care and training when needed.

What you will achieve

• Provide Planview configuration support: Create, modify and maintain systems fields, Configure system screens, Configuration testing

• Support Planview System Global Options: Performing periodic system maintenance activities,

• Planview User Management: Add, delete, and modify user IDs, Create and maintain primary grants, Maintain work portfolios

• Provide support for business reporting needs: Utilize Power BI to create reporting, Create and maintain report subscriptions

• Provide end user support: ServiceNow queue support, Training support as needed, Support Hypercare calls

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

• 5+ years of overall related experience with a Bachelor’s degree OR equivalent combination of experience and education; Experience to include:

• 1+ year of Planview Enterprise One experience (user or administrator)

• 1+ year of Power BI Desktop experience (user or developer)

• Solid, hands on, diagnostic/troubleshooting experience

• Experience working independently and multi-tasking successfully

• Excellent verbal/written communication, interaction and presentation skills and experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.