Delta Hiring for Specialist, Crew Technology Support at Atlanta, GA Full Time

United States, Georgia, Atlanta

Crew Processes

31-Aug-2021

Ref #: 9260 How you’ll help us Keep Climbing (overview & key responsibilities) The Specialist, IFS Crew Support is responsible for supporting the technology needs of the Inflight Services (IFS) business units. In addition, they will work to understand the processes run by the teams and the technology used for those processes. The position reports to the Manager of Crew Technology Support in the Crew Resources organization and will work with Crew Resources, IT, Operational Analytics and Performance (OAP) and Operations Decision Science (ODS) teams to develop, implement, and support crew technology.

Responsibilities

Act as the primary support person for our IFS business partners in Training, Planning, Bid & Award, Field Operations, and Scheduling

Create an effective and coherent communication and feedback strategy to drive transparency and accountability into the crew technology development and implementation process

Act as the primary point of contact during planned and unplanned system outages that impact the IFS operation to ensure that IFS scheduling is well-informed and can still perform their duties

Track, manage and report on technology issues impacting the IFS operations teams

Stay current on business processes and the technology needed to run those processes

Partner with the Portfolio Management team to manage the IFS business value backlog for enhancements that fill gaps in processes or resolve pain points and vulnerabilities

Partner with the Portfolio and Integration teams to create and manage the IFS technology schedule (product releases, training, planned system outages, etc)

Work with the Technology integration team to ensure business partners are trained and prepared for the rollout of any new crew technology and to create and maintain user feedback channels to continuously improve crew technology

Promote safety-conscious behaviors in all operational processes and procedures

What you need to succeed (minimum qualifications)

Bachelors degree in Business Management or Technology, or equivalent work experience

Prior experience managing multiple projects simultaneously, ranging from large budget initiatives to smaller end-to-end projects

Strong business acumen and must have excellent communication skills with senior management, employees, FAA Reps, union officials, vendors, customers

Prior Crew and/or operations experience

Flexibility and availability to perform periodic after-hours and weekend work

Performing satisfactorily in current position embraces diverse people, thinking, and styles.

Consistently makes safety and security, of self and others, the priority.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

Proven track record of successfully working in a cross-departmental team environment

Understanding of the crew technology space