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Delta Hiring for Tower Agent – LGA at New York, NY Full Time
United States, New York, New York
Airport Customer Service
24-Aug-2021
Ref #: 8979 How you’ll help us Keep Climbing (overview & key responsibilities)
Responsible for supporting all teams and the operation
Develops a line of communication with the local FAA tower to ensure maximized use of the airport facility and minimized obstructions of Delta aircraft traffic
Actively manages and oversees the movement of all aircraft trafficinto and out of Delta controlledtraffic areas
Oversees gate assignments and monitors gate separation/spacing issues, gate closures due to airport or terminal construction and is responsible for resolving all gate conflicts for the facility
Serves as an operational liaison between Delta and all contracted business partners (Catering, Fueling, Cleaning, etc…) within the station
Responsible for managing on-board tarmac delays and ensures DOT 3-hour tarmac rule compliance
Partners with the Operations Customer Center (OCC) in executing the daily operation to meet safety, reliability, and customer service objectives
Makes decisions regarding delaying flights for local and down/up-line customers/bag connections
Practices safety-conscious behaviors in all operational processes and procedures
Ability to collaborate with and support ideas from team members to complete tasks and reach common goals What you need to succeed (minimum qualifications) Embrace diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority High School diploma, GED or High School Equivalency Should have strong analytical, organizational, and administrative skills Should be proficient in communication skills: verbal, written, and listening Strong interpersonal, problem solving, and decision-making skills are preferred Champions change and leads other through stressful situations Develops both strategic and tactical plans that create a safety-conscious environmentresultingin employee safety and well-being Should be a self-starter and able to manage multiple tasks simultaneously Must be able to balance multiple priorities within established time constraints Demonstrate a high level of technical competence Able to Work Shift Work Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
FAA Flight Dispatch license
Experienceworking in an Airport Control Center (ACC)/Hub Tower environmentor experience in dispatching or coordinating work activities in a safety and time sensitive environment
Operational experience in Airline Customer Service or Ground Operations
Bachelor’s Degree or 5 years of relevant experience
Knowledge of Excel and Microsoft
Airport Customer Service
24-Aug-2021
Ref #: 8979 How you’ll help us Keep Climbing (overview & key responsibilities)
Responsible for supporting all teams and the operation
Develops a line of communication with the local FAA tower to ensure maximized use of the airport facility and minimized obstructions of Delta aircraft traffic
Actively manages and oversees the movement of all aircraft trafficinto and out of Delta controlledtraffic areas
Oversees gate assignments and monitors gate separation/spacing issues, gate closures due to airport or terminal construction and is responsible for resolving all gate conflicts for the facility
Serves as an operational liaison between Delta and all contracted business partners (Catering, Fueling, Cleaning, etc…) within the station
Responsible for managing on-board tarmac delays and ensures DOT 3-hour tarmac rule compliance
Partners with the Operations Customer Center (OCC) in executing the daily operation to meet safety, reliability, and customer service objectives
Makes decisions regarding delaying flights for local and down/up-line customers/bag connections
Practices safety-conscious behaviors in all operational processes and procedures
Ability to collaborate with and support ideas from team members to complete tasks and reach common goals What you need to succeed (minimum qualifications) Embrace diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority High School diploma, GED or High School Equivalency Should have strong analytical, organizational, and administrative skills Should be proficient in communication skills: verbal, written, and listening Strong interpersonal, problem solving, and decision-making skills are preferred Champions change and leads other through stressful situations Develops both strategic and tactical plans that create a safety-conscious environmentresultingin employee safety and well-being Should be a self-starter and able to manage multiple tasks simultaneously Must be able to balance multiple priorities within established time constraints Demonstrate a high level of technical competence Able to Work Shift Work Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
FAA Flight Dispatch license
Experienceworking in an Airport Control Center (ACC)/Hub Tower environmentor experience in dispatching or coordinating work activities in a safety and time sensitive environment
Operational experience in Airline Customer Service or Ground Operations
Bachelor’s Degree or 5 years of relevant experience
Knowledge of Excel and Microsoft
