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Canada
Dentalcorp Canada Hiring For IT Service Desk Analyst at Toronto, ON Full Time
You are a service orientated individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a self-motivated and experienced in IT Support in a busy IT Operations department. We are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, problem-solving software applications, and providing excellent service. As an individual who is driven by excellence, you are eager to contribute to the success of one of Canada’s Best Managed companies.
This is a hybrid role located at dentalcorp’s Toronto Support Centre. Reporting to the Manager, IT Service Desk and Deskside Support you will provide workstation support to our support centre staff.
In this role, you will
- Coordinate support with vendors and local IT providers
- Record, track and escalate incidents via Service Now ticketing software
- Setup user accounts and maintain system data across all applications including by limited to: Coupa, Service Now, Okta, Workday
- Support, troubleshoot and identify trends of incidents/problems
- Resolve tasks within the Service Level Agreements
- Coordinate with IT teams on issues requiring escalation
- Mobile device support
- Assist with special projects as required
What we’re looking for
- Previous IT experience in service desk or desktop support
- Proficiency in using and managing Office 365
- Hardware (desktop/laptop) troubleshooting
- Quick error analysis and troubleshooting skill
- Demonstrated experience enforcing standards, policies and procedures
- Strong written and communication skills
- Customer focused mentality
About dentalcorp
dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
