We are recruiting for a Patient Advocate to join our team!
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DepartmentLGBT Ctr of Excellence
Job Summary
Serves as a patient advocate for all LGBTQ patrons looking for open affirming
care and coordinates both primary care and specialty care appointments. Under
general supervision, this position will navigate transgender patients
through a surgical application process, ensure requirements are met for
insurance coverage, schedule appointments, and educate patients on process
and follow-up on patient experience. Case management of all surgical patients
is required and will be documented in appropriate transgender surgical
database
Essential Functions:
Serves as a patient advocate for all LGBTQ patrons looking for open affirming
care and coordinates both primary care and specialty care appointments to
ensure care quality and superior service (10%)
Coordinates the pre surgery evaluation process and provides education and
process education to transgender members seeking transgender surgery (10%)
Works with patients to identify insurance coverage for procedures (10%)
Coordinates services required to obtain approval for procedures as defined in
policies/procedures; confirms that clinical requirements have been met,
and coordinates the referral process as defined for potential surgical
candidates (10%)
Case manages all patients wanting gender confirmation surgeries (10%)
Ensures communication between patient’s primary doctors and surgical teams
(10%)
Collaborates on care and discharge planning issues, follows up with patient
within a few days of discharge after surgery. (5%)
Participates in designated transgender committees as assigned (5%)
Participates in the development and initiation of policies and procedures,
development of educational and operational programs and materials (5%)
Collaborates with other teams to assure that all relevant data is being
tracked and collected (5%)
Identifies and reports issues of care quality, morbidity, mortality and
service delivery as defined (5%)
Maintains up to date information in transgender databases (5%)
Provides amenity resources and information to parents, partners and family
members (5%)
Attends LGBTQ community events to help promote LGBTQ Center of Excellence (5%)
Education:
Bachelor’s Degree Required
Work Experience:
1-3 years of experience in a clinic/hospital environment in a patient facing
role Required and
1-3 years working directly with the LGBTQ community preferred
Licenses:
Knowledge, Skills and Abilities:
Basic care coordination
Knowledge of community resources
Establish and maintain rapport and a therapeutic relationship
Communication and motivational interviewing
Bilingual English/Spanish or English/other languages preferred
Knowledge of Microsoft Outlook, Word, PowerPoint, Excel, and SharePoint
Prior experience with an Electronic Medical Record system preferred,
specifically EPIC
Scheduling software experience preferred
Ability to perform Web searches for clients.
ShiftDays (United States of America)
Work TypeRegular
Salary$21.11 – $28.56 / hr
Benefits
Competitive pay
Outstanding benefits
Education opportunities
Shared leadership and advancement opportunity
State-of-the-art facilities
Immediate retirement plan matching
Professional clinical advancement program
Participation in evidence-based projects
Public Service Loan Forgiveness (PSLF) eligible employer
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