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Canada
Desjardins Hiring For Assistant at Baie-Saint-Paul, QC Full Time
At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Level
NV-06
As a member/client service agent – securities, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell securities products and services through various distribution channels based on member/client needs and current strategies and practices. Your focus areas include discretionary management, mutual funds, exchange-traded funds and structured products.
You assist members and clients and help maintain business relationships. You carry out sales, sales support and client relations activities for specific products and services or in response to information requests in accordance with current practices, tailoring your approach as needed. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures.
General Information on the Position
Main Responsibilities
- Provide administrative, customer service and business development support to investment advisors and the team.
- Respond to information requests from clients regarding their accounts and the firm’s products and services. Conduct research and follow up as needed to deliver quality service. Forward requests to the right person.
- Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want.
- Take phone calls, handle information requests and forward them to the right person.
- Help identify your team’s operational risks and opportunities for improvement.
Other working conditions
- The work arrangement for the position is hybrid work #LI-Hybrid
- Number of jobs available : 1
Qualifications
- College diploma in a related field
- A minimum of 2 years of relevant experience
Please note that other combinaisons of qualifications and relevant experience may be considered
- Hold a mutual fund representative certificate – Autorité des marchés financiers
- For vacant positions available in Quebec, please note that knowledge of French is required
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Interpersonal Savvy, Situational adaptability
Work Location
Service Signature Desjardins (SSD) Saguenay – Lac-St-Jean – Charlevoix
Trade Union
Unposting Date
2023-02-16
Job Family
Member/client sales and service (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
