DHL Hiring for Customer Service Representative at Wichita, KS Full Time

Shift:Monday – Friday 1030pm/1100pm – 630am/700am

Wage:Starting at $17.00/hr + $1.00 Shift Differential

Comprehensive Medical, Dental and Vision Benefits at a very low cost to you

401k with Company Match

5-day work week + overtime available

Dedicated Trainers on all shifts to focus on your development

Safety Committee – Help contribute to a safer workplace for everyone

Positive working environment with an emphasis on teamwork and innovation

Career Advancement – Our site places high importance on personal development and promotion from within

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.