Diageo Hiring For Guinness Storehouse Assistant at Dublin, County Dublin Full Time

Job Description :
Role Profile: Guinness Storehouse Assistant, Visitor Experience

(Permanent and Fixed Term Roles Available. Full time and Part time applicants considered)

Overview:
Guinness Storehouse is a world class, world first innovation. Guinness Storehouse is a seven story Brand Experience, including the Guinness Flagship Retail shop, Arthur Guinness Hub, Bars, a high-profile events area; all which aim to provide the ultimate Visitors’ experience.

Guinness Storehouse welcomes 1.3 million visitors p.a. and has been named the world’s best tour experience for beer lovers.

Our Brand Homes are a special platform for us to engage, entertain, and educate guests directly – whether they are brand adorers or just curious about beer. Our guests can learn how Guinness is made and how to enjoy it in surprising ways.

We are seeking experienced Storehouse Assistants to join our team. The ideal candidate will have a proven track record in delivering best in class customer service and demonstrating a strong passion for working in the hospitality industry. The purpose of the role is to act as a Guinness Ambassador, to be welcoming and engaging with Guinness Storehouse visitors and ensure they receive courteous, friendly, and professional assistance always.

Responsibilities:
Customer Service Excellence:
Maintain a high standard of customer service throughout the experience.

Ensure that all customers receive prompt and courteous service, and their needs are met efficiently.

Handle customer complaints or issues promptly and effectively, striving for customer satisfaction.

Operations

Guinness Storehouse Assistants are accountable for Core Standards and the Guinness Storehouse Mystery Visitor Experience.

Guinness Storehouse Assistants are responsible for the delivery of key Interact and Engage activities.

Guinness Storehouse Assistants will tutor visitors in the art of tasting and pouring Guinness; will deliver visitor orientation and other interactive showcase experiences as required. Assistants must be confident at presenting interactive experiences as required.

Guinness Storehouse Assistants will act as Guinness ambassadors during guided tours with media/ VIP’s/tour operators/ language schools/ Diageo representatives.

Guinness Storehouse Assistants will be assigned to various teams – Quality, Engagement, EH&S, Team Trainer as the business requires and are expected to represent the business across these teams.

Guinness Storehouse Assistants are responsible for ensuring quality standards and responsible service of alcohol guidelines are adhered to while serving Guinness, as well as back of house quality responsibilities.

Guinness Storehouse Assistants must ensure all cash and credit transactions are carried out accurately.

Maintain a safe and clean environment, adhering to health and safety standards.

Qualifications:
Leaving Cert or equivalent

Fluent English Speaker, 2nd language highly desirable – French, Spanish, Italian, German, or Chinese

Must have experience in public speaking/entertaining/performing.

Must have 1 years’ experience working with customers face to face in hospitality/ tourism/bars.

To be a success you will need to show the following:
Confident creative mindset with ability to innovate & implement brand perfect initiatives.

Excellent people skills & quick to generate stakeholder contacts that can push our agenda efficiently.

High professional standards.

Self-motivated and able to motivate others.

Has excellent operational experience in a customer facing environment.

Demonstrates enthusiasm and energy in the delivery of excellent customer experiences.

Join our Visitor Experience team and lead a dedicated group of professionals in providing exceptional customer service, delivering world class premium experiences, maintaining excellent beer quality, and fostering a positive work environment. If you are passionate about delivering outstanding experiences and developing within the hospitality industry, we invite you to apply for the role of Guinness Storehouse Assistant.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :
Regular

Primary Location:
Storehouse

Additional Locations :
Job Posting Start Date :
2023-09-15