DialAmerica Hiring for Customer Service Representative at Westlake, OH Full Time

The health and well-being of our employees are important to us therefore, we are following the CDC guidelines and have added protective measures including social distancing in our centers.

Are you looking for something more than a job? At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success.

At DialAmerica we look for individuals with maturity, diversity and experience. Our Agents come to us with a foundation of life experiences and knowledge that may include work-related activities, family responsibilities as well as academic achievement. Those experiences and knowledge are valued assets that we recognize and respect. Our Agents are treated as equals in experience, knowledge and are encouraged to actively participate from the beginning.

As a Customer Service Representative, you will provide excellent customer service and support to our client’s customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.

While working at DialAmerica, you’ll be able to refine the skills you already have and add some new ones that you can apply to your future growth with us and any career you may pursue in the future.

Communication and presentation

Listening, critical thinking and problem solving

Adaptability and team building

Decision making

Goal setting and time management

Confidence and relevant work experience

If this sounds like the opportunity you’ve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team.

Job Responsibilities

Specific duties for this role include:
Answering customer requests or inquiries concerning services, products, billing, etc.

Delivering superior service identifying and resolving customer; issues using problem-solving skills

Building a positive rapport across a variety of personality types

Continually maintaining a working knowledge of our clients’ products, services and promotions

Putting the customer first and remaining polite and professional at all times

Documenting all customer information, communications and sales in a computer system

Benefits

Here’s just some of what we have to offer:
Competitive compensation – base salary + incentives

Set schedule

Flexible pay: Direct deposit with daily and weekly options

Healthcare coverage and 401K

Paid on-the-job training

Supportive and motivating staff to help you succeed

Rapid opportunities for advancement

Professional and upbeat office setting

Job Requirements

Requirements for this CSR role include the below:
Willingness to learn and a passion for helping people

Strong attention to detail, dependability, and follow through

Working knowledge of Windows-based software

Flexibility to adapt to changes in a growing organization

Self-motivated, positive attitude, and a love for hard work

Experience working in a Customer Service related field or call center environment, a plus

Background and/or drug test may be required

Come for a job, INVENT your career!

Apply now!

ABOUT DIALAMERICA: Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation’s largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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