Dialog Direct Hiring for Customer Service Representative – Remote work at home at Russellville, AL Full Time

Dialog Direct, a Qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual paid training from their home.

Hourly pay rate – $10/hr

Our Mission:

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University program
• FREE access to personal and professional support through the Qualfon professional coaches
• Medical, dental benefits, vision and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• Paid Training
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing

• Answer incoming calls and assist customers
• Research information in databases to resolve customer issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
• 100% attendance during training

Work at Home Requirements

• Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible

• Operation system – Windows 10 or newer
• Webcam-Video available
• The computer must have least 4GB of RAM
• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
• Upload speed of 3 Mbps; Download speed of 10 Mbps
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
• Must have available cell phone, tablet or landline required for Multifactor authentication

What skills you will need

• GED or High School Diploma required; some college preferred
• Prior work-at-home experience desired
• Comfortable working self-managed
• Minimum one-year previous customer service/sales experience
• Typing speed of 25 WPM with 90% accuracy required
• Computer knowledge in Windows-based application required
• Strong ability to communicate articulately and succinctly both verbally and in writing
• Manages emotions and maintains positive energy
• Passion for meeting or exceeding performance goals

Call center position hiring immediately!’
‘
Work Location:

• Multiple locations

Work Remotely

• Yes

Job Type: Full-time

Pay: $10.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

COVID-19 considerations:
This position is remote work from home

Application Question(s):

• Do you reside one of the following counties? Russell County, Colbert County, Dallas County, Pike County, Franklin County, Marion County, Pike County, Laurel County, Floyd County, or Whitley County.

Education:

• High school or equivalent (Required)

Work Location: Multiple Locations