Responsibilities:
The Escalations and Maintenance Engineer will be responsible for managing and resolving customers as well as internal escalations from Digicert’s technical organizations (e.g. Technical Support, validation, and Operations)
Responsibilities will also include, but not necessarily limited to:
This position is the key liaison between Digicert’s support, validation, engineering, operations, PKI ops, PM, and sales/SE to resolve technical escalations. A candidate must, therefore, have excellent problem-solving skills, strong technical background, as well as excellent communication skills.
Requirements:
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