DigiCert, Inc Hiring for Software Engineer Job at Melbourne, Australia Full Time

Responsibilities:
The Escalations and Maintenance Engineer will be responsible for managing and resolving customers as well as internal escalations from Digicert’s technical organizations (e.g. Technical Support, validation, and Operations)

Responsibilities will also include, but not necessarily limited to:

Troubleshooting, and providing fix hints, at the code or database level

Implementing tools for both internal and external customers

Reviewing new products usability, supportability, quality, and documentation.

This position is the key liaison between Digicert’s support, validation, engineering, operations, PKI ops, PM, and sales/SE to resolve technical escalations. A candidate must, therefore, have excellent problem-solving skills, strong technical background, as well as excellent communication skills.

Requirements:
Excellent problem solving/analytical skills

Excellent written, oral communications, and technical presentation skills

Experience in supporting applications on Linux, Windows, and mobile platforms

Experience in developing algorithms

Experience in PKI

Knowledge of the TCP/IP protocol and Web development

Experience in RDBMS/SQL

Knowledge of Web Servers, VPN, Network protocols and hardware/software integration

Ability to work well both independently and as a team member

BSCS degree (or equiv.) with 3+ years backline support and/or development experience

Candidate must successfully pass Background Check to achieve and maintain trusted employee status