Responsibilities:
The Escalations and Maintenance Engineer will be responsible for managing and resolving customers as well as internal escalations from Digicert’s technical organizations (e.g. Technical Support, validation, and Operations)
Responsibilities will also include, but not necessarily limited to:
Troubleshooting, and providing fix hints, at the code or database level
Implementing tools for both internal and external customers
Reviewing new products usability, supportability, quality, and documentation.
This position is the key liaison between Digicert’s support, validation, engineering, operations, PKI ops, PM, and sales/SE to resolve technical escalations. A candidate must, therefore, have excellent problem-solving skills, strong technical background, as well as excellent communication skills.
Requirements:
Excellent problem solving/analytical skills
Excellent written, oral communications, and technical presentation skills
Experience in supporting applications on Linux, Windows, and mobile platforms
Experience in developing algorithms
Experience in PKI
Knowledge of the TCP/IP protocol and Web development
Experience in RDBMS/SQL
Knowledge of Web Servers, VPN, Network protocols and hardware/software integration
Ability to work well both independently and as a team member
BSCS degree (or equiv.) with 3+ years backline support and/or development experience
Candidate must successfully pass Background Check to achieve and maintain trusted employee status
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Concentrix Tigerspike Sydney is looking for a Software Engineer (iOS). You’ll work with a group...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Are you looking to step up and prove that you are ready to take on...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Summer Intern-22000CU0 Applicants are required to read, write, and speak the following languages: English Preferred...
Apply For This JobCompany Description Want to deliver tech with purpose, with people who care? Join us and develop cutting-edge software solutions that...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> About Ailo Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary....
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Full Stack Engineer Ecosystems Coviu Global Pty Ltd *About Us Coviu is an Australian based...
Apply For This Job