Digital Wholesale Solutions Hiring for Customer Billing Operative at Remote Full Time

We are known for IT and cloud services innovation, and creating multi-award-winning Communications, IT, Cloud and Hardware products and services. Where we differ is through selling to other businesses, not to the public, who we proudly refer to as our ‘partners’. Selling wholesale to our partners, we have solid relationships and HUGE buying power with leading tier-one telcos, IT vendors, hardware distributors and manufacturers, including Vodafone, O2, BT/EE, Microsoft, TTB and Virgin Media Business.

We have huge aspirations to continuously challenge what we do, and we have big dreams for the future. We are 750+ strong and we are all immensely proud to work for a rapidly expanding company. We’re pleased as punch with our culture which stems from a place of belonging, where you can do you; simples.

• Salary: £21,000 p.a.
• Location: Homebased (40 hours per week)
• Full training supplied

Role Description

As a Customer Billing Operative, or Global Voice Billing Operative as this role is known within Digital Wholesale Solutions, you will aim to provide excellent and proactive customer service to resellers, account managers and internal teams and ensure that all queries are resolved to SLA.

No previous experience is required as full training will be provided but you must have great attention to detail, love dealing with customers, enjoy working within a small close-knit team. You may be working within Customer Service already and looking for a change in direction and wishing to work from home Monday to Friday with no weekend work. Fantastic future opportunities to grow within the company.

• Produce and validate reseller bills to ensure compliance targets are achieved for accuracy and timing
• Utilise skills and knowledge of Billing systems to assist in resolving customer issues to highest standard
• Update and maintain the billing database with all customer account changes, orders, and ceases with accuracy and within department SLAs
• Take full ownership of customer issues seeing through to resolution within specified timeframe, approach to be tailored to the specific audience but must be able to handle phone calls and emails
• Manage and coordinate customer credits, before acquiring sign off from someone with the requisite seniority. Be involved in team meetings as required
• Assist with departmental projects when required
• Liaise with other departments where required to resolve client issues and manage performance
• Recommend, influence and drive through appropriate changes to the billing process
• Work effectively with other staff to ensure departmental objectives are achieved
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet
• Periodically review Security Policies – centrally hosted on the Intranet – to ensure full compliance with current legal, regulatory and company requirements

• Strong communication skills – communicating in a clear and concise manner on a verbal and written platform, meeting customer demands and expectations
• Excellent customer experience skills
• Able to work on own initiative
• Strong team player
• Competent with all Microsoft packages
• Excellent verbal, written and numerical skills
• Strong attention to detail
• Sherlock Holmes style of problem analysis/solving!
• Good follow-up skills and a positive attitude
• Take ownership of issues and follow through to conclusion
• Ability to handle multiple tasks and prioritise workloads
• High energy level with creative problem-solving abilities
• Knowledge of the Reseller Billing process would be advantageous but not essential as full on the job training will be provided

Additional Information

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.

What’s in it for you? Why should you come and work for us?

Our benefits consist of; no dress code (you, do you), days off for special life events. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, ‘if you want a career with us then grab it’ concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.com on our Careers page.

We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and the option to purchase more!
• Pension
• Employees Assistance Programme
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you’re getting married

For more information on our privacy notice please refer to our Privacy and Cookies Policy by following this link – https://digitalwholesalesolutions.com/privacy-and-cookies-policy/