Director of Infrastructure & Technology Hiring for Healthcare Customer Service Representative at Remote Full Time

Corridor team members are part of an organization recognized as a leader in the home health, homecare and hospice industry. Corridor’s expertise, leadership and hands-on approach has made us a renowned partner to our clients. Our success is due to the common values shared by all of our team members, focusing on customer intimacy, integrity, excellence, financial success, collaboration, and respect.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• High speed internet connection ( >25mbps). A hardwired connection to your home router is recommended.
• A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career growth and lots of learning opportunities for aspiring minds
• And yes…all the competitive compensation, performance bonus opportunities, and benefits you’d expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the Corridor community and grow your career in a dynamic, family-friendly atmosphere.

You’ll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Corridor is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Corridor embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.