When you join DIRECTV, you’ll be a part of our Call Center and you’ll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of DIRECTV – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
As a Customer Care Associate, you’ll work on cultivating and retaining ongoing customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution and process improvements. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this require? Good listening skills and the ability to effectively communicate under pressure. Ultimately, your extensive knowledge of our products and services will determine how well you resolve problems and offer advanced solutions to customers.
What you’ll do:
What you’ll need:
This position comes with competitive compensation from $17.36 to $18.61 per hour to new hire employees! You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks, employees can choose one of the services below at a free or discounted rate:
Training
Complete and participate in all training as dictated by needs of the business (i.e., in all areas within the broad duties of general customer care). Initial training is 8 weeks and the hours are Monday-Friday 8:00am-4:45pm.
Complete and participate in on-the-job training, as determined by the Company.
At DIRECTV, meeting our customers’ needs plays an important role in our success – but your ability to provide them with best-in-class service is even more critical. We’re offering an opportunity to work at the frontlines of our company, connecting customers in your community with the best in tech and entertainment. Whether it’s upgrading services or installing our products, your impacts will be felt by customers far and wide. There’s no better time to join our team. So, what do you say? Are you ready to deliver the future of entertainment?
DIRECTV will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, & local laws.
2nd Shift: Purpose of this position: The purpose of this position is to implement facility laundry procedures in a efficient,...
Apply For This JobJob Description Posting Date May 26, 2022 Job Number 22086914 Job Category Rooms & Guest Services Operations Location Shared...
Apply For This JobNATURESCAPE, INC. is seeking multiple permanent, full-time workers to provide our services in St. Louis County. Responsibilities include: Mow, trim,...
Apply For This JobDear Candidates, We are a well-established and well-respected legal media firm that is seeking to hire in-person legal videographers, remote...
Apply For This JobBilling – Medical Biller BASIC PURPOSE OF THE JOB Responsible for correcting, completing, and processing claims of all payer codes....
Apply For This JobOur Benefits Total Rewards package available to our team: * Full-Time and Flexible Schedules available (3-4 day work week with...
Apply For This Job