Discover Hiring for Department Manager, Consumer Lending & Banking at Springfield, Illinois Full Time

Department Manager, Consumer Lending & Banking Remote R24565 About This Role Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description Responsible for managing the overall activities of an operations department. Develops and maintains strategies to achieve business performance goals, world class customer experience, and increase profitability. Responsible for annual business planning, budget planning and continuity for the department, and assisting with strategic planning. Attracts, develops, and retains the best workforce in the industry. Develops and coach’s teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. Full Time Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include: + Paid time off (at minimum, 20 personal days + 7 holidays per year) + Medical/Dental/Vision/Life Insurance + Tuition Reimbursement for eligible US based employees + 401K with company match and fixed contribution + Employee Stock Purchase Plan + Full service cafeteria featuring Starbucks and subsidized Mindful options + Access to fitness center + Opportunities to volunteer in the community + Development groups and training + On-site Health Clinics + Onsite Employee Assistance Program Counselors + Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services) + Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop) What You’ll Do + Manage the overall activities of an operations department. + Develop and maintain strategies to achieve business performance goals, world-class customer experience, and increase profitability. + Take responsibility for annual business planning, budget planning and continuity for the department, and assists with strategic planning. + Help the company attract, develop, and retain the best workforce in the industry. How You’ll Do It + Manage business operations and achieves results for the assigned organization. + Achieve business results through strategic planning, establishing and monitoring performance metrics, managing profits and losses, controlling expenses and managing costs. + Leverage understanding of internal business operations and best practices in order to manage the department successfully, and meet broader business performance goals. + Drive and support strategic initiatives. Develop and execute long-range strategic plans and objectives to impact business results. + Analyze reports, identifies needs for improvement, and implements operational strategies to increase performance. + Ensure compliance with company policies and regulatory requirements. + Motivate, support, and provide active management attention to assigned operations teams to achieve best-in-class employee effectiveness and satisfaction. + Direct and oversee coaching and development within the department. Participate in and/or provide input to department/center talent management initiatives. + Develop training content inventories and training strategies aligned to leadership expectations to ensure employee preparedness. + Manage the daily strategic and delegated tactical training tasks to ensure readiness. Qualifications You’ll Need The Basics + High school diploma or GED + 2+ years of experience in collections, customer service, general call center, or related field + 1+ years of experience in people leadership Bonus Points If You Have + Bachelor’s degree in business, operations, communications, social sciences, liberal arts, or related qualitative field + 4+ years of experience in collections, customer service, general call center + 2+ years of experience in quality, risk management and people leadership At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discoverisa great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)