Discover Outcome Hiring for Call Center Customer Service Agent at Houston, TX Full Time

About Discover Outcome:

We’re Discover Outcome – your branding geniuses. We’re here to service our clients in all things branding, PR, sales management, and customer service. You can count on our team to give your brand a hand where it’s needed.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Salary:

$18-$29 per hour

Job Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication ‘scripts’ when handling different topics
• Keep records of all conversations in our call center database in a comprehensible way
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Experience and Skills:

• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• High school degree

Job Benefits:

• Dental insurance.
• Vision insurance.
• Life insurance.

From: The Hive Station