Disney Media & Entertainment Distribution Hiring for Social Media Moderator at California Full Time

Disney Streaming includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television, ESPN+, and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our Disney Streaming team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, ESPN, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.

Job Summary

Hulu is seeking a Social Media Moderator who will be an exceptional addition to our Viewer Experience team. As a Social Media Moderator at Hulu, you will be the first point of support contact for viewers through Facebook and Twitter, as well as a critical brand ambassador. The right person for this role is enthusiastic about addressing our customers’ needs, social media savvy, and ready to take on new challenges and you strive to meet team and company-wide performance goals. You a person who can blaze forward independently but work well with your teammates. If you are someone who enjoys delivering best-in-class customer service via social channels, then this is a great role for you.

Things You’ll Do

• Assist viewers through Twitter and Facebook with inquiries about account management, billing issues, content and site and application navigation
• Relay expert-level knowledge of the Hulu service and products to users in an easy-to-digest way
• Communicate user feedback and blocking issues to Resolution Specialists with detail and precision
• Identify and communicate trends and improvements to the social media team to help drive business
• Communicate real-time device and technology issues to developers and engineers
• Other duties as assigned

What To Bring

• 2 or more years of experience in customer service and/or retail

• Experience as a Viewer Experience Advocate 2 or above

• Excellent communication (written, oral, interpersonal), grammar and analytical skills

• Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team

• Value accountability across the board and take ownership of issues from start to finish

• The ability to thrive in a fast-paced environment and stay calm under pressure

• Strong attention to detail

• You have a growth mindset and see change as an opportunity

• High school graduate

Nice-To-haves

• Fluent in both Spanish and English, written and spoken

• Proficiency in the following tools: Microsoft Outlook, JIRA, Salesforce

• A passion for entertainment, and TV and technology industries

The pay range for this position in Colorado is $51,120 to $56,800 per year, however, base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. A bonus and/or long term incentive units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered.