DISYS Hiring for Help Desk Technician – Night Shift at Remote Full Time

Client Support – Associate/Help Desk
Schedule: Tuesday – Saturday 10:00 pm -6:30 am CST
Will include a weekend day and possible holiday work.
Duration: 3 Months with the possibility of extension

Description:
Identify, manage, escalation, and resolve technical issues.
Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
Troubleshoot all information technology issues, including software, hardware, and networking.
Monitor installed systems, identify problems, and take corrective action.

Responsibilities:
Provide basic technical support to Clients.
Troubleshoot application issues, and basic diagnosing of the desktop/laptop software problems.

Requirements:
1 – 3 years of related work experience, or an equivalent combination of education and experience.
1 – 3 years of customer service experience.
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
Higher level of service desk technical support, call center experience, self-starter as may be working alone at times
Ability to support many applications in the environment

Preferences:
1 – 3 years of technical experience a plus.
Previous experience troubleshooting desktop, printer and notebook issues.
Very strong user and support of Office.

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Remote