Divelement Looking for Customer Success Manager at Ciudad de México, México Full Time

Divelement is a leading IT consultancy company specializing in the development of web apps and mobile applications. We pride ourselves on delivering high-quality solutions to our clients using cutting-edge technologies such as JavaScript, React, React Native, and Next.js. As we continue to grow, we are seeking a highly skilled and dedicated Customer Success Manager to join our team.

https://divelement.io/

https://www.linkedin.com/company/divelement/mycomp…

Requirements

• Serve as the primary point of contact and build long-lasting relationships with our clients, understanding their business goals and aligning them with our services.
• Proactively engage with clients to understand their needs, identify areas for improvement, and deliver exceptional customer service.
• Act as a technical advisor, demonstrating a deep understanding of our web app and mobile application development process, technologies, and industry trends.
• Collaborate closely with our development and project management teams to ensure successful project delivery, meeting or exceeding client expectations.
• Provide guidance and training to clients on utilizing our software solutions effectively and efficiently.
• Monitor and measure customer satisfaction, identifying opportunities for upselling and cross-selling our services.
• Act as an escalation point for client issues, ensuring timely and effective resolution.
• Keep abreast of industry developments, emerging technologies, and competitor offerings to provide valuable insights and recommendations to our clients.
• Contribute to the continuous improvement of our customer success processes and strategies.

Soft Skills:

• Strong Communication Skills
• Empathy and Active Listening
• Relationship Building
• Problem-Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Organization

Benefits

This position will start as a contractor with the potential to transition into a full-time employee with benefits based on exceptional performance.