DJM Cleaning, LLC Hiring for Scheduling Coordinator – $$$ Weekly pay – Full time Job at Durham, NC Full Time

We are growing thanks to our AWESOME staff and need Rockstar Scheduling Coordinator to join our team immediately!

DJM Cleaning is a local residential cleaning company looking to grow our team by recruiting positive people who want to make a difference! We know this job can provide lasting satisfaction, new skills, and personal responsibility. One important requirement is that you must be AWESOME!

How do we define AWESOME?

• Go-Getter: You have a hard time sitting at a desk all day because you like to move and stay busy. You follow directions and have a keen eye for detail—you notice little things that others miss!

• Excellent Communication Skills: You know how to listen to others and express yourself clearly.

• Optimist: You see the glass as half full and don’t allow challenges to derail your day.

• Eagerness to Grow & Learn: You give 100% all the time and are always looking for the opportunity to improve. You like feedback and strive to do your best.

• Multitasker: You can rub your belly & pat your head at the same time. When given big projects with many small pieces, you say, “Bring it on!”

Purpose of Position: To insure every repeat client is cleaned on the day scheduled and (or) requested. To insure absent employee’s jobs are covered. To insure every customer scheduling request, change, and preference is documented and cheerfully accommodated. To insure converted leads are fulfilled and not lost due to a lack of time-slots available.

Insure daily capacity (through aggressive scheduling, juggling, stretching)

Work in initial cleans & occassionals, last minute requests

Fulfill every job, every day (avoid rescheduling later)

Duties & Responsibilities:

Finding / making spots for new bookings

Strategic technician routing

Take customer calls and accommodate reschedules, specific requests

Reschedule jobs same day for absent employees, holidays, staff changes

Communicate with customers about changes

Update computer with customer preferences, fee changes, day changes, etc.

Alert customer when tech will be late

Optimized every technicians day (7 – 8 job hours vs. 5 – 6)

Inform the Office Manager of openings 24 to 72 hours out

Confirm all unconfirmed appointments

Follow up with customers via email, phone

Assist sales team by finding open spots for new jobs

Print work order, pull keys, document key assignments

Create weekly technician schedules on time

Assist with Turn In Day needs

Follow up with “undecided” estimates to try to book

Insure all estimator paperwork is in the office for scheduling

Follow up on paperwork you are waiting on (estimates, NEDs, etc.)

Keep stats in BEAT YESTERDAY book

Results Expected:

Daily capacity met (object: 50 jobs per day)

Outstanding customer rapport, relations

Minimal change for the customer

Optimized schedules for all FT employees (full schedule daily)

Minimum chaos (forgotten keys, work orders, unconfirmed jobs, etc.)

Authority:

100% discretion on scheduling, with collaboration as needed

Minimum Qualifications: 2 years customer service experience, some computer skills, database use, email, articulate correspondence, friendly, quality voice

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: Multiple Locations