DLA Piper Hiring for Enterprise Support Analyst II at Dallas, Texas Full Time

DLA Piper is an equal opportunity employer. All applicants will be treated without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, military or veteran status, gender identity, or any other factor protected by law. Job applicant poster viewing center. (https://mandatoryview.com/productview)

DLA Piper LLP (US) has implemented a mandatory COVID vaccine policy, and this position may require in-office presence. Request for reasonable accommodations may be considered in accordance with applicable law.

The DLA Piper Business Operations Center LLC, a wholly owned subsidiary of DLA Piper LLP, is committed to attracting, developing, and retaining the best people across our practice and business service groups. We are looking for collaborative, results-oriented people who enjoy working in a fast-paced environment and have exceptional problem-solving skills.

If you are a highly talented Enterprise Support Analyst II, want to hear from you!

This position can sit in any U.S. office location and offers a hybrid remote work opportunity.

In this role, Enterprise Support Analyst II works with IT engineering teams to assist with standardized tasks and support that require higher administrative rights. The Enterprise Support Analyst works in functional areas such as Unified Communications, Networking, Messaging, and handles a variety of other administrative concerns so that all support issues can be solved within the Enterprise Support organization. Enterprise Support Analyst II is a senior role within the Enterprise Support organization and will typically handle more sensitive or risky areas which require a higher level of both experience and seniority.

Minimum Requirements:

• High school diploma

• 5 years’ experience of technical support or related experience in a user support environment

• Fundamental concepts of infrastructure services (Storage, Virtualization, Networking Windows AD) and access controls (Users, Groups, Permissions, 2 Factor Authentication)

• Deductive logic, complex problem solving, and excellent troubleshooting skills

• Ability to work staggered hours between 8 am and 8 pm for support

• Experience supporting a Microsoft Windows-based environment

• Demonstrated experience in technical writing and documentation

• Experience with User Administration in a Windows-based environment

• Technical knowledge of Active Directory

• Technical knowledge of Microsoft Windows client and server

• Must be able to work effectively in a fast-paced environment

• Strong communication skills to include use of correct grammar, spelling, and writing skills as it pertains to documenting processes and communicating problems with other IT staff and end-user

• Ability to apply sound, logical, and common-sense skills in solving or narrowing down hardware and/or software-related problems

• Ability to be self-motivated to learn the firm’s existing and new software applications and hardware platforms

• Demonstrated willingness to be flexible in the areas of travel and working overtime

• May be asked to serve in the capacity of ‘critical’ personnel on weather-related or similar events

Preferred Experience:

• College degree in Information Technology, Computer Science or equivalent field

What will your day look like?

As the Enterprise Support Analyst II, you will operate as a subject matter expert on support issues related to firm technology. You will analyze, troubleshoot and resolve problems with business applications, hardware, software, mobile devices, or other technical tools. You will handle the most complex and sensitive technical problems.

Within this role, you will provide guidance to Enterprise Support Analyst I roles on resolution of those issues. You will validate that documentation for all processes is relevant, accurate and in a consistent format and up to date. You will also collaborate with colleagues in Enterprise Support and with members of engineering teams by participating in team meetings and contributing suggestions and solutions to increase cooperation and support.

Additional responsibilities will be to analyze support tasks that are transitioned to Enterprise Support and document new and/or existing technical processes or troubleshooting guidelines as needed. You will actively seek, apply and document knowledge gained from colleagues and outside resources and share that knowledge with others. You will respond and communicate effectively with users in order to build trust and credibility. You will also act with an appropriate sense of urgency, follows-up with clients to ensure issues are resolved to the user’s satisfaction, provides courteous, friendly treatment.

Additionally, you will accurately document all work in appropriate tracking software and prioritize assignments based on service level needed. You will monitor automated alerts generated by systems management tools and make decisions on the most effective resolution. You will also participate in an on-call rotation to provide after-hours support.

To learn more about DLA Piper, please visit our website (https://www.dlapiper.com/en/us/) .

We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.

Agency applications will not be considered.

Job: Information Technology

Organization: IT Firm

Title: Enterprise Support Analyst II

Location: Florida-Tampa

Requisition ID: 22000029

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