Dolce Vita Wellness Spa Hiring for Spa Front Desk Agent Job at Reno, NV Full Time

About us

Dolce Vita Wellness & Medical Spa is a small company with a big heart. We serve as Renos Favorite Local Spa and offer the best customer service and most memorable spa experiences.

Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Check-out guests. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the reception area and maintain the spa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets. Some evening and weekend shifts may be required. See our careers page for more info: https://www.DolceVitaWellnessSpa.com/

Position Activities and Responsibilities:

• Acts as a skilled and gracious host to guests of the spa, insuring their complete comfort and satisfaction
• Schedules, confirms and guarantees all appointments according to the company protocols
• Provides thorough and knowledgeable explanations of the salon and spa’s services in order to maximize each sale and optimize customer satisfaction
• Provides sterling telephone service to customers
• Coordinates client appointment schedules to ensure smooth and efficient workflow
• Checks guests in and out
• Performs sales transactions, creates and takes responsibility for Point of Sale data, follows procedures and maintains high standard of accuracy
• Conducts walk-in retail sales
• Sells gift cards, advises on gift selection, maintains accurate gift sales data
• Facilitates effective workflow for internal customers (technical staff)
• Maintains a polished and professional personal image
• Displays masterful knowledge of spa experiences and menu
• Assists with inventory management and other organizational tasks
• Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data

Desired Qualifications:

• Experience in front line guest service (Hospitality and Retail highly desired)
• High school diploma or college
• Computer skills and aptitude for mastering spa software
• Good selling abilities
• Professional image with gracious, warm, and genuine personality
• Skin care knowledge and understanding of the spa menu
• Good organizational skills and follow-through
• Able to multi-task and improvise
• Leadership and management skills

Behavioral Characteristics

• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co- workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self-esteem
• High energy, able to work in fast-paced environment
• Good sense of time management
• Good sense of humor
• Self-motivated, driven and passionate about spa
• Seeks out knowledge and enjoys learning, strives for professional growth

Job Type: Full-time, weekend availability required

Job Type: Full-time

Pay: $15.00 – $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay
• Tips

Work Location: One location