Downer Group Looking for Work Management Centre at Auckland City, Auckland Full Time

Work type: Full Time – Permanent

Categories: Customer Service & Administration

Downer has been designing, building and sustaining New Zealand’s infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.

With over 10,000 employees in New Zealand, we work alongside some of New Zealand’s biggest businesses, councils and government agencies.

Downer New Zealand is a leading provider of integrated services. Our commitment to building long term relationships and supporting our customers with high calibre services and solutions; the talents of our people; and consistent excellence in operational delivery sets us apart.

Our Work Management Centre (WMC – a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Representative superstar to join our South Auckland team.

A bit about the role:

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you!

You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

This role is joining our night shift team, so you MUST be able to work the shift hours of 8:30pm – 7:00am

A bit about you:


To be successful in this role, we would like you to have:

Strong phone-based verbal communication skills

Previous experience in either a contact centre, dispatch or jeopardy management role

Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions

A team player attitude with the ability to remain calm and effective under pressure

Previous experience in a technical industry is advantageous

Flexibility to also work on a rotating roster when necessary as we operate 24/7, 7 days a week

What’s on offer:

Full training and support provided

Fun, friendly and supportive team

Competitive remuneration reflective of your skills and experience and great company benefits

The culture in the WMC is not your standard contact centre, we love coming into work and have a lot of fun while we’re here! Apply today and we would love to tell you more!

Downer offers more than just the basics you’d expect from a large company. Our employee benefits are designed to develop the whole person, at home and at work. We have partnered with the following companies (plus many more) to offer attractive discounts to assist you in everyday life:

Marram Health Care

Air New Zealand

Samsung

Repco

PlaceMakers

Southern Cross Insurance

Les Mills

Lumino the Dentist

Spec Savers

If this sounds like the opportunity for you, head to www.downercareers.co.nz and search for job #591753 to apply.

Downer is an equal opportunity employer committed to creating a diverse and inclusive culture.

Our workplaces are drug and alcohol-free. All successful applicants will be required to undertake a Pre-Employment drug test and medical.

Advertised: 26 May 2022 New Zealand Standard Time

Applications close: 26 Jun 2022 New Zealand Standard Time