Log In
Sign Up
United States
DraftKings Hiring for VIP REACTIVATION HOST at Remote Full Time
REMOTE – US
VIP MANAGEMENT
PM_JR3361
FULL TIME
At DraftKings, we’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space and are propelled by constant curiosity and diverse perspectives.
LEAD THE STRATEGY BEHIND THE GAME.
As a VIP Reactivation Host, you will oversee and cultivate relationships with DraftKings’ most highly engaged Players. You’ll be responsible for the day-to-day execution of DraftKings’ industry-leading VIP engagement strategy, understanding the actual needs of our Players to foster long-term loyalty to DraftKings. In this role, you will develop, coordinate, and execute as an industry leader in fostering and activating VIP customers. Sound good to you? Join us.
WHAT YOU’LL DO AS A VIP REACTIVATION HOST:
-
Create strong, authentic, and trusted player relationships.
-
Exceed engagement and service level performance targets.
-
Deliver on a Player experience that will drive high levels of brand advocacy.
-
Provide exceptional service as the face of a digital brand.
-
Focus on reactivation efforts to re-engage inactive users.
-
Effectively distribute an allotted promotional budget.
-
Compile player feedback to support improvements to the platform and identify commercial opportunities.
-
Execute against all VIP policies and guidelines, including responsible gaming policies.
WHAT YOU’LL BRING:
-
Experience with sports betting, gaming economies, and player behavior.
-
3+ years of experience in a customer-facing role.
-
Fundamental understanding of loyalty programs with a focus on customer outreach, management, and retention.
-
Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
-
Strong interpersonal and communication skills in both one-on-one and group settings.
-
Analyze data and trends to make quick and confident decisions.
-
Willingness to travel and work nights and weekends.
#LI-TA1 #LI-REMOTE
This position can sit remote; however, this work is to be performed entirely outside of Colorado.
JOIN US!
Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.
We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
READY TO BUILD WHAT’S NEXT? APPLY NOW.
As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
