Dream Front Hiring for Call Center Representative at Miami, FL Full Time

About Our Company:

Here at Dream Front we understand the importance of leading from the front, and that’s exactly where we aim for our clients to be! Representing some of the world’s leading brands provides us with the leverage to take ourselves, customers and clients to the next level. Our event marketing solutions brings our clients’ product or service straight to the customer in the form of interactive displays and promotions.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Salary $28.50 per hour Job Type Full-time

Call Center Representative Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.

Required Experience:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

From: Rox

Benefits:

• Medical insurance

• Life insurance

• Retirement plan

• Disability insurance