About Our Company:
Here at Dream Front we understand the importance of leading from the front, and that’s exactly where we aim for our clients to be! Representing some of the world’s leading brands provides us with the leverage to take ourselves, customers and clients to the next level. Our event marketing solutions brings our clients’ product or service straight to the customer in the form of interactive displays and promotions.
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Salary $28.00 an hour Job Type Full-time
Responsibilities:
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Required Experience:
High school diploma or equivalent
Outstanding phone and email etiquette
Able to manage multiple accounts simultaneously
Exceptional communication skills
From: Rox
Benefits:
Medical insurance
Life insurance
Retirement plan
Disability insurance
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