DS Bus South Hiring for Router at Crowley, LA Full Time

DS Bus South is a school bus service provider. We are looking for a mature, professional, and organized person who has experience in customer service and great communication skills. Below is a sample of the job description for this position.

Summary/Objective

Maintains and operates school bus routing software to create bus routes and assign passengers. Performs work of a recurring nature in accordance with established procedures and under direct supervision. Coordinates and evaluates transportation needs for regular and special education students in order to produce safe and efficient school bus route planning and scheduling for to and from school and school events. Acts as a transportation liaison and coordinate transportation needs and information between parents/guardians, schools, and the drivers. May drive school buses on a relief basis.

Essential Functions

1. Uses Routing Software to ensure that changes, adds and deletes to routes are accurate and up-to-date.

2. Coordinates and implements regular and/or special education school bus routing; creates routing solutions for the safe and efficient transport of students; corrects and updates time schedules and route maps.

3. Plans and coordinates regular education bus routes between homes and school; adjusts routes in response to changing curriculum needs and other situations impacting transportation routes.

4. Plans and coordinates special education bus routes between homes and schools; frequently modifies and adjusts routes to meet a variety of student needs; adjusts routes and notifies drivers and parents of changes in transportation needs of student.

5. May function as liaison and information link between parents, the District’s schools, drivers, and the Company to ensure the safe and efficient transportation for special education students, including evaluating needs and requirements, explaining policies and procedures; and ensuring that accurate information is communicated to all involved parties.

6. Enters routing and student data into computerized transportation routing system; monitors, updates and ensures the accuracy of all system data; monitors, runs and ensures accuracy of regular and special reports.

7. Participates in the training and orientation of regular and special education school bus drivers; assists and trains others on computerized routing system.

8. Backs up dispatcher including standing in for dispatcher as needed.

9. Provides information and assistance to staff, schools and the public on regular, special education and kindergarten routing issues, assists with the evaluation and resolution of complaints and issues.

10. Assists in the preparation and execution of route bid processes Assist dispatcher as needed. I added this because of all the 2-way radio references in the required education section below.

11. Creates route itineraries for drivers, route summaries for school and office, route books for dispatch and other information designed for quick access to route information.

12. Assists in assigning substitute and new drivers to open routes.

Competencies

1. Ability to communicate clearly and effectively, both orally and in writing, with emphasis on oral communications skills.

2. Mid to high level typing skills, computer literacy and software experience including MS office.

3. Interact with a diverse group of individuals in a courteous and tactful manner, and establish and maintain effective working relationships.

4. Understanding of rules, laws, policies and safe practices as they pertain to traffic, loading and unloading, road/bridge usage, etc.

5. Prioritize and multi-task; ability to work accurately and frequently under pressure and with interruptions.

6. Work independently and in a team situation

7. Handle problems and stressful situations tactfully and apply pro-active problem-solving skills.

Required Education and Experience

1. Working knowledge of two-way radio equipment operation and dispatching devices or ability to learn in a reasonable amount of time.

2. Appropriate dispatching policies and practices, or ability to learn within a reasonable amount of time.

3. Relevant laws, regulations, guidelines, and Company standards, policies, and procedure related to transportation processes, or ability to learn within a reasonable amount of time.

4. Geographic region, school locations, District bus routes, and student transporting equipment, or ability to learn within a reasonable amount of time.

5. Ability to become familiar with District streets and roads, read maps, and learn about transportation equipment and student needs.

6. Routing computer system and processes, or ability to learn within a reasonable amount of time.

7. Follow emergency dispatch procedures and ability to notify stakeholders in a timely fashion

8. Strong customer service and de-escalation skills.

9 Ability to work under pressure.

Position Type/Expected Hours of Work, and environment.

Typical work schedule is M-F; however, Work evenings or weekends as required. Hours are set by management. Typical work environment is a traditional indoor office setting.

The primary function of the router is to input passenger information into the routing system to assign them to routes. Input route information into the software. Communicate with drivers, parents, school officials in regards to route information. Handle incoming calls and complaints about routes. Provide route reports and data as needed. Assist in filling openings due to absence by assigning substitute drivers. Assist the dispatcher as needed.

Must be 21 years old or older. Drug free workplace. No DWI’s within the past 10 years.

To apply for this position please send your resume with a cover letter. Interview will begin soon.

Job Type: Full-time

Pay: $36,568.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Crowley, LA 70526: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location