DT Professional Services Hiring for Data Entry Operator 1 Job at Remote Full Time

JOB SUMMARY

Responsible for handling various types of ID requests that support Service Operations in a timely and accurate manner to assist with onboarding new hires and contractors, as well as transfers within Service Operations. These accesses are requested via MyAccess, Service Now and email for Telephony, RACF, Siebel, Salesforce, Toolkit, etc.

ESSENTIAL JOB FUNCTIONS

• Process approximately 75-100 ID requests per month for new employees and transfers within Service Operations through data entry.
• New hire onboarding for IDs
• Create templates from rosters received from HR or vendor partner
• Request various access based on Business unit – via email, Service Now, Salesforce MyAccess, update spreadsheets / MySidekick with the new IDs received.
• Create Siebel & Service Connections profiles to grant access.
• Email completed spreadsheet to hiring manager, trainer, PC coordinator.
• Escalate issues or failures to the Specialist or Lead in order to troubleshoot and/or escalate. Examples include if a leader puts a request into the system that is rejected due to system defect or if MyAccess doesn’t create birthright IDs when employee information is fed from GEMS.
• If there are any issues with provisioning as employees are hired or transferred across departments, this individual would escalate it to the lead for resolution.
• Navigating between various systems to pull and enter information.
• Ensure all processing and inquiries are handled efficiently within established time frames.
• Utilize company systems to enter all transactions while maintaining production and quality standards.

Experience Requirements:

• Ability to work in a fast paced, multi-tasked, goal oriented, team environment.
• Special Skill Requirements:
• Basic understanding and proficiency of Microsoft – Word, Excel, Outlook and Cisco WebEx Teams
• Ability to learn and navigate systems

EDUCATION REQUIRMENTS

• 
  High school diploma

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